LMS Administrator

Title: LMS Administrator

Department: Academics

Reports to: Director of Curriculum and Instruction

FLSA Status: Non-exempt

General Purpose: The LMS Administrator is primarily responsible for the administration, maintenance, and support of CSI’s learning management system. This role involves managing user accounts, ensuring content integrity, providing technical support and training to users, collaborating with various stakeholders to enhance the learning experience, and maintaining the smooth operation of the LMS.

Essential Job Duties & Responsibilities: 

LMS Administration:

• Manage user accounts, permissions, and roles within the LMS.
• Ensure the accurate and timely upload of learning content, including courses, quizzes, assessments, and other materials.
• Configure and customize the LMS to meet the organization's needs.
• Monitor system performance, troubleshoot issues, and implement solutions to optimize functionality in collaboration with IT staff.

Technical Support:

• Provide technical support to users regarding LMS functionality, navigation, and troubleshooting.
• Respond to user inquiries, resolve issues, and Help Desk tickets in a timely manner.
• Collaborate with IT staff to address technical problems and escalate issues when necessary.

Content Management: 

• Collaborate with the Curriculum Design Team to upload and organize learning materials.
• Collaborate with internal business partners on dashboard content management.
• Ensure that content is inventoried, categorized, and searchable within the LMS.

Training and Documentation:

• Develop training materials and resources to educate users on LMS functionality and best practices.
• Conduct training sessions for administrators, instructors, and learners as needed.
• Create and maintain documentation, including user guides and tutorials, to support LMS users.
• Participate in quarterly in-service meetings, training sessions, and other organizational functions.
• Create and provide documentation for regulators, including accreditors, state and federal agencies.

System Integration: 

• Integrate the LMS with other systems and platforms as required.
• Coordinate with external vendors and internal business partners to implement integrations and ensure data integrity.
• Communicate effectively with business partners to gather requirements, provide updates, and solicit feedback on LMS enhancements.
• Collaborate with cross-functional teams, including curriculum designers, IT staff, and subject matter experts, to support the integration of technology into learning initiatives.

Survey Administration

• Collaborate with business partners to create, maintain, and implement organizational surveys.
• Schedule survey emails to promote high response rates.
• Provide survey response data to business partners.

Student Success Center & Faculty Success Center Content Management

Other duties and special projects as assigned.

Education and/or Experience    

• Bachelor’s degree required.

• Strong technical skills with proficiency in learning management systems (e.g., Moodle, Blackboard, Canvas) and related technologies.

• Excellent problem-solving abilities and attention to detail.

• Effective communication skills, with the ability to interact professionally with users and stakeholders at all levels.

• Familiarity with instructional design principles and e-learning best practices.

• Experience with system integrations and API configurations is desirable.

• Certification in learning management systems administration (e.g., Moodle Certified Administrator) is a plus.

Language Skills 

• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.  

• Ability to write reports, business correspondence, and procedure manuals.  

• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Mathematical Skills        

• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.  

• Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Reasoning Skills               

• Ability to apply principles of logical or scientific thinking to a wide range of intellectual and practical problems.  

• Ability to deal with nonverbal symbolism (formulas, scientific equations, graphs, musical notes, etc.,) in its most difficult phases.  

• Ability to deal with a variety of abstract and concrete variables.

Behavioral Competencies           

• Leadership - Exhibits confidence in self & others; inspires respect & trust; shows courage to take action; motivates others to perform well; is diplomatic.

• Conflict Resolution - Encourages open communication; confronts difficult situations; maintains objectivity; keeps emotions under control; maintains patience.

• Delegation - Delegates work assignments; matches responsibility to the person; sets expectations & monitors activities; provides recognition for results.

• Verbal Communications - Speaks clearly & persuasively, listens well, responds appropriately, personable, demonstrates presentation /platform skills.

• Innovation - Displays original thinking & creativity; meets challenges with resourcefulness; generates suggestions for improving work.

• Analytical & Research Skills - Collects & researches data; uses intuition & experience to complement data; designs workflows & procedures.

• Initiative - Self-starting, creative, motivated; searches for new, improved methods and procedures.

• Problem-Solving - Identifies and resolves problems in a timely manner; develops alternative solutions; works well in group problem-solving situations; can “think on their feet”.

• Resilient – Persistent; maintains high energy level when dealing with challenges; maintains confidence.

• Adaptability - Manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events.

• Dependability - Takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals.

• Encouraging - Exhibits confidence in self & others; inspires respect & trust.

• Technical Skills - Assesses own strengths and weaknesses; pursues training and development opportunities; strives to continuously build knowledge and skills; shares expertise with others.

• Organized/Detail Oriented - Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; works in an organized manner; plans for additional resources; sets goals & objectives. Monitors own work to ensure quality.

• Professionalism - Approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions; follows through on commitments.

• Judgment - Exhibits sound and accurate judgment; supports and explains reasoning for decisions; includes appropriate people in the decision-making process; makes timely decisions.

• Ethics - Treats people with respect; works with integrity and ethically; upholds organizational values.

Physical Demands: While performing the duties of this Job, the employee is regularly required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; talk and hear.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.  

Work Environment: The noise level in the work environment is usually moderate.