What are the responsibilities and job description for the Associate, Experience Design Job at Computer Task Group, Inc in Raleigh position at Computer Task Group, Inc?
Job Description
Job Description
Overview
CTG is seeking a Product Engineer IV supports hardware system solutions for some of the world’s largest retailers. Our support engineers are involved in the entire project lifecycle : they interact directly with our customers to understand and resolve issues. They provide an initial level debug towards resolving technical issues; they collaborate with the development engineering and test teams on problem resolution, and they oversee delivery of fix solutions.
The Product Field Engineer IV is a thought leader in the organization and will collaborate, as required, with internal and external teams to facilitate problem resolution and improve development practices. They may also provide mentoring and guidance to junior and senior engineers based on field experience.
The incumbent will excel in our fast-paced, collaborative, customer-first environment and will contribute in a variety of ways.
Responsibility :
- Performs initial level 3 problem determination debug for POS and Self-Checkout customer issues around hardware, firmware, UPOS & Window drivers. Sets up test environments to recreate issues and test out solutions. Interfaces with customers, technical sales, and development as a part of root cause determination and problem resolution communications. Resolves complex technical challenges requiring a diverse scope of domain and discipline knowledge.
- Mentors junior support engineers and grows technical leadership skills across the organization. Conducts knowledge-sharing or training sessions.
- Consults on and / or reviews release notes, test plans / cases, and functional specifications.
- Perform other related duties as assigned.
Requirements :
