Demo

Customer Service Coordinator III

Computer Task Group, Inc
Keene, NH Full Time
POSTED ON 3/19/2025
AVAILABLE BEFORE 4/17/2025

Job Description

Job Description

Overview

Come join us and grow your career with CTG! CTG has worked with this international, Fortune 500 end-client for over 15 years! Apply with CTG for this exciting opportunity!

CTG's premier client has a contract assignment for a Sales Coordinator III.

Type : Contract

Job Title : Sales Coordinator III

Location : Keene, NH

Candidates must be able to commute and work onsite in Keene, NH

Pay Rate : Based on experience

Work Hours : M-F 8am-5pm

Education : Bachelor’s in Business Administration or related field (hard requirement)

A successful candidate in this position will possess strong soft skills as well as :

  • Strong communication skills
  • Ability to work in a fast-paced environment
  • Detail-oriented and effective problem-solving abilities

Description

The Sales Coordinator III will serve as the liaison between customers and the business, managing the sales process from order entry to delivery. Responsibilities include quoting prices, managing customer orders, maintaining records of customer profiles, and preparing status reports. The role requires an individual with strong judgment and initiative in resolving complex issues and ensuring customer satisfaction. The coordinator will handle customer inquiries and collaborate with various internal teams to ensure that orders meet customer requirements.

Day-to-Day Responsibilities :

  • Responsible for the accurate execution of quotes, orders, and other order management activities
  • Build strong working relationships with both internal and external customers
  • Understand and execute contractual agreements
  • Coordinate order requirements through MRP systems and other business tools
  • Organize communication to meet customer requirements
  • Use professional telephone and written communication skills with excellent grammar
  • Flexibility to support customers across various markets and segments
  • Participate in training, testing, and project activities as required
  • Represent the company in a highly professional manner
  • Requirements :

  • Bachelor's in Business Administration or a related field is a hard requirement
  • 3-5 years of Customer Service experience, including handling of customer Purchase Orders / Contracts, preferably in a manufacturing environment
  • Strong Microsoft Office skills (Excel, Word, Outlook)
  • Excellent written and verbal communication skills
  • Ability to manage complex customer orders and provide timely resolutions
  • Top skills :

  • Working closely with customers (handling Purchase Orders, quotes, order entry)
  • Strong Microsoft skills (Excel, Word, Outlook)
  • Ability to manage complexity and thrive in dynamic, multifaceted roles
  • Preferred : Customer Service or Sales experience in a manufacturing environment
  • Desired Skills :

  • Basic understanding of the Aerospace & Defense Industry
  • Experience in a MRP-focused manufacturing business
  • Experience working in a fast-paced, diverse environment
  • Soft Skills (Communication / Team / Leadership) :

  • Strong / effective interpersonal skills
  • Team-oriented
  • Desire to deliver an outstanding customer experience
  • Additional Information

  • No third-party resumes will be accepted
  • Drug testing and / or other employment-related inquiries may be conducted
  • CTG will consider for employment-qualified applicants with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws
  • All interested individuals MUST be able to work on a W2 Tax basis (no C2C or third-party vendors)
  • CTG is an Equal Employment Opportunity employer
  • CTG is an E-Verify Company
  • To be considered for this opportunity, please apply directly through our website by clicking the link below or email your Word version resume and salary expectations to Krista.Eckard@ctg.com .

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