What are the responsibilities and job description for the Customer Service Representative 2 position at Computer Task Group, Inc?
Job Description
Job Description
Overview
CTG is seeking to fill a Customer Service Representative 2 opening for our client in Pineville, NC.
Location : Pineville, NC
Duration : 6 months
Duties :
- Follow developed procedures pertinent to the effective and efficient operations of Customer Service and develop new procedures as necessary.
- Monitor programs and procedures to ensure on-time delivery to meet customer expectations, while maintaining in-depth knowledge of the company’s systems and processes and participating in the development of same.
- Facilitate order management from order receipt through invoicing to the customer utilizing a thorough understanding of supply chain capabilities and status.
- Act as a resource in resolving customer issues by utilizing excellent company process knowledge and strong skills in negotiating and selling.
- Assist in resolving customer disputes by preparing or assembling supporting documentation.
- Develop knowledge of company products and their functionality and utilize such knowledge to service internal and external customers, business partners, and sales organizations.
- Provide customers with product literature and documentation when necessary or appropriate.
- Report and manage daily sales / production reports and metrics.
- Perform various functions involving order management such as handling inbound / outbound calls to and from customers, business partners, and sales organizations regarding order entry, order confirmations, order acknowledgments, order change notifications, and website inquiries, among other incidental tasks and duties.
- Provide support and backup assistance to peers.
- Communicate with the Sales and Planning organization to anticipate projects, completion timetables, and potential scheduling issues.
- Set customer expectations and priorities for the supply chain.
- Identify opportunities to improve efficiency and enhance customer satisfaction.
- Perform other duties as assigned based on business needs.
- Participate in ongoing product, process, and business skills training.
- Develop and maintain constructive and cooperative working relationships with customers, prospects, colleagues, and supervisors.
- Support and participate in overall business development activities of the company.
- Develop, update, and improve communication methods and tools.
Skills :
Experience :
Education :
Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required.
CTG does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services for this role.
To Apply :
To be considered, please apply directly to this requisition using the link provided. For additional information, please contact Recruiter Rebecca Olan at rebecca.olan@ctg.com . Kindly forward this to any other interested parties. Thank you!
