What are the responsibilities and job description for the Fiber Test Engineer 2 position at Computer Task Group, Inc?
Job Description
Job Description
Overview
CTG is seeking to fill a Datacenter Fiber Specialist position for our client in Phoenix, AZ.
Location : Phoenix, AZ
Duration : 10 months
Duties :
Prevent fiber cuts, degradation, and outages by proactively monitoring and maintaining the fiber infrastructure.
Perform regular fiber inspections, cleaning, and testing to ensure operational integrity.
Educate and coach Microsoft full-time employees on fiber maintenance and best practices.
Collaborate with suppliers, partners, technicians, and customers to coordinate fiber delivery and management.
Oversee leased and Microsoft-owned fiber to ensure defect-free and on-time delivery of customer capacity.
Plan and manage fiber logistics, infrastructure, and resources required for new data center expansions.
Manage vendor / partner relationships, contracts, and service level agreements (SLAs) for fiber-related operations.
Provide root cause analysis (RCA), lessons learned, and best practice recommendations to improve fiber operations.
Conduct end-to-end fiber testing to validate new installations and troubleshoot existing infrastructure.
Perform optical loss testing, OTDR analysis, insertion loss measurements, reflectance tests, and return loss evaluations.
Ensure all fiber test equipment is calibrated and certified within the past 12 months.
Generate detailed reports of fiber test results in raw and PDF formats for Microsoft engineering teams.
Conduct fiber splicing activities to support break-fix operations and deployment needs (bulk splicing excluded).
Serve as a remote hands expert for Microsoft engineering teams and third-party fiber providers.
Inspect fiber paths, patch panels, racks, and ports for proper cleanliness and organization.
Perform remediation tasks such as cable management, labeling updates, and quality assurance measures.
Trace optical jumpers along circuit pathways to verify quality and eliminate congestion or potential damage.
Ensure adherence to industry safety codes, regulations, and best practices for fiber optic installations.
Support fiber-related change management activities, including testing and validation of network modifications.
Act as a subject matter expert (SME) for fiber-related changes within carrier hotels, meet-me rooms, and leased facilities.
Troubleshoot and restore fiber outages, working closely with Microsoft remote engineering teams.
Implement disaster recovery procedures for fiber-related incidents in enterprise environments.
Skills :
Strong knowledge of fiber optics, dark and lit fiber networks, OTDR testing, and fiber maintenance.
Experience in fiber optic splicing, testing, and documentation in field service environments.
Understanding of data center infrastructure, including servers, networking, and rack enclosures.
Proficiency with fiber testing tools, such as fusion splicers, OTDRs, power meters, and fiber identifiers.
Ability to read and interpret fiber optic maps, schematics, and test results.
Willingness to travel and respond to fiber-related issues as needed.
Experience :
High School Diploma or equivalent with 3 years of experience supporting fiber optic networks or large-scale deployments.
Ability to pass Microsoft Cloud Background Check upon hire and every two years thereafter.
10 years of experience in mission-critical fiber operations within large-scale environments (preferred).
10 years of experience working with dark and lit fiber providers (preferred).
10 years of experience in aerial and underground fiber delivery (preferred).
5 years of experience in outside plant (OSP) and inside plant (ISP) fiber installation, management, and maintenance (preferred).
Expertise in fiber splicing, troubleshooting, and documentation (preferred).
Background in fiber network design, construction, and best practices (preferred).
Knowledge of fiber supply chain, asset management, and logistics (preferred).
IT service operations experience with ITIL, MOF, SLA / OLA frameworks (preferred).
Familiarity with Microsoft Cloud Services and Platforms (Azure, Office 365, etc.) (preferred).
Education :
High School Diploma or equivalent required.
Bachelor’s degree in Engineering, Telecommunications, Business Management, or related field preferred.
Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required.
CTG does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services for this role.
To Apply :
To be considered, please apply directly to this requisition using the link provided. For additional information, please contact Tana Stilloe at Tana.Stilloe@ctg.com . Kindly forward this to any other interested parties. Thank you!
