What are the responsibilities and job description for the IT Desktop Support position at Computer Task Group, Inc?
Job Description
Job Description
Overview
Come join us and grow your career with CTG! CTG has worked with this international, Fortune 500 end-client for over 15 years! Apply with CTG for this exciting opportunity!
CTG's premier client has a contract assignment for IT Desktop Support.
Type : Contract
Job Title : IT Desktop Support
The Corporate Field Services Technician will provide technical assistance and support for incoming service requests / incidents related to computer systems, software, hardware and infrastructure both in-person and (at times) remotely at a manufacturing facility. This position requires the candidate to be available for on call 24 / 7 coverage on a rotational basis. The candidate will possess an aptitude for working with Microsoft-based applications, with emphasis on Windows 7 / 10 and MS Office suites (2010 / 2013 / 2016 / O365). Candidates will rely on internal training, previous knowledge, and informed judgment to identify, diagnose, and resolve or route tickets accurately and in accordance with documented processes.
Daily tasks include (but are not limited to) :
- Active Directory Administration
- Limited support for corporate mobile devices
- Familiarity with cloud applications (OneDrive, Office365, etc.)
- Troubleshooting Cisco VPN connectivity
- Familiarity supporting Citrix connectivity
- Dameware remote connection / utilization
- Altiris Deployment server utilization
- Asset management skills
- Microsoft Edge and various browser(s) support
- Installation / configuration of various Adobe products
- Installation / configuration of Check Point endpoint client software
- Conference Room equipment
- Printer / driver troubleshooting & installation
- ServiceNow utilization
- Microsoft Teams support
- Deployment / configuration of standard IP telephony
- Hardware ordering / deployment
Additional responsibilities may include :
Additional Information
To Apply :
To be considered, please apply directly to this requisition using the link provided . For additional information, please contact Rebecca Olan at 585-314-7654 or rebecca.olan@ctg.com . Kindly forward to any other interested parties—thank you!
