What are the responsibilities and job description for the Mailroom Associate position at Computer Task Group, Inc?

Job Description

Overview

Job Title : Mailroom Associate

Location : Minneapolis, MN

Job Type : Hourly Consultant

Hours : Mon - Fri 8am - 5 pm

Pay : $19 / hr

Essential Functions :

Operation of high level mail equipment : mail inserters, sorters and finishing equipment in an automated high speed / high volume environment. Includes packaging / posting Perform charge-back reporting for postage, air express, local delivery, and faxes
Perform production mail labeling / mail merge
Provide mailing address cleanup services (may include use of mail cleansing software)
Coordinate automated and manual processes for finishing and mailing client materials
Implement and maintain distribution and tracking systems
Use of customized software to update / maintain mailing addresses
Bar code address quality review
Manage electronic input, packaging activities and posting fulfillment in high speed / high volume operations
Recommend improvements to achieve cost savings and optimize work flow
Focal contact for special / unique mailings and shipments
Use of specialized equipment for material handling if required
Receive, sort and process mail documents, packages, and supplies. Notify recipients
Deliver and pick-up mail on scheduled runs
Record & process accountable mail information, maintain logs
Track, trace, and resolve mail problems with USPS, express and local delivery services
Prepare mail and packages for external shipment and coordinate deliveries and pick-ups (may include USPS pickup / delivery)
Perform quality checks on outbound mail Validate internal mail addresses
Bar code address lookup
Use common mail services including fax, air express, postal services
Fill out shipping forms and / or enter electronically in shipping terminal per the job ticket
Perform finishing work on documents to be mailed, such as folding and insertion
Perform electronic mail distribution (open, mail prep, scan and distribute)
Perform fulfillment functions, such as assembly, packaging, shipping and tracking of kitted materials
Follow mailroom security procedures
Barcode tracking or face scanning incoming mail and packages
Perform logging, transmission, receipt and timely distribution of faxes
Shipping and receiving using automated system to track and manage activity
Monitor / order / replenish supplies inventory, mail and distribution activities
Send and receive e-mail messages
Arrange alternative courier or shipping services to meet customer requirements
Fully operate, clean and maintain all shipping and mail equipment
Contact service on mail and shipping equipment if need occurs

Skills :

Able to lift and move up to 50 pounds- Able to demonstrate ability to read, write and follow English instructions

Able to demonstrate PC / Internet Skills Intermediate

Download and install files (fonts, drivers, etc.) from internet sites; open, complete and save / print internet forms

Perform mail merges

Intermediate knowledge of MS Word or equivalent (insert images; create and manage tables and columns; edit headers / footers; create forms; create and manage multiple sections

Intermediate knowledge of MS Excel or equivalent (navigate multiple worksheets within a workbook; create charts / graphs; use basic math functions; create basic formulae)

Working knowledge of MS PowerPoint or equivalent (open and create basic presentations, open saved, print using different options)

Working knowledge of account-relevant applications (e.g., Adobe Acrobat, file conversion or graphic arts applications)

Basic knowledge of network (e.g., how to add or delete a network printer)

Basic knowledge of Digital Front Ends - Functional knowledge of MAC when required by client.

Determine output packaging per packaging standards (e.g. process for books, tabs, etc.)

Ability to demonstrate use of mail equipment per training for example :

Finishing equipment

Inserters

Postage meters

Envelope printers

Scales

Pitney Bowes Mail Management systems

FedEx shipping systems

Able to demonstrate Customer service and communication skills

Able to demonstrate ability to manage multiple tasks

Able to demonstrate ability to perform duties with minimal supervision

Able to demonstrate ability to perform data entry

Able to demonstrate use of Production Mail Software

Able to demonstrate ability to estimate and schedule mailing jobs, including operators, job path and time requirements

Able to demonstrate ability to train and mentor other Mail client associates

Experience :

1-2 years knowledge and experience with mail procedures and operating mail equipment

Education :

Minimum : High School diploma or equivalency

Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required.

CTG does not accept unsolicited resumes from headhunters, recruitment agencies, or fee based recruitment services for this role.

To Apply :

To be considered, please apply directly to this requisition using the link provided . For additional information, please contact Emily Drew at Emily.Drew@ctg.com . Kindly forward this to any other interested parties. Thank you!

Salary : $19

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