What are the responsibilities and job description for the Tier 2 Technician position at Computer Technology Management Services?

Job Description

Are you a tech-savvy problem solver with a passion for helping others? Do you thrive in a fast-paced environment where every day brings new challenges? If so, we want YOU to be a part of our San Antonio, TX team!

At Computer Technology Management Services , we believe that technology should empower our team and our clients, not hinder them. We are a forward-thinking company committed to delivering exceptional IT solutions and support. Our team is a vibrant mix of experts dedicated to keeping our systems running smoothly and ensuring our users have the best experience possible.

What You’ll Do :

The Tier 2 Field Technician is responsible for onsite support for our clients including servers, desktops, laptops, network components and software. If you don't want to be stuck behind a desk this is the position for you.

Maintain and manage Windows Servers
Support for Microsoft Server products, including Windows Server, Exchange, SQL, RDS
VMWare and VCenter experience and / or certifications is a plus
Configuration and support of server functions including Active Directory, DNS, DHCP, Group Policy and more
Service and support of network components : Internet connectivity, routers, switches, firewalls, and security
Strong working knowledge of configuration and troubleshooting for Unifi, Sonicwall, Meraki, Sophos Devices
Configuration and support of Veeam backup services and devices
Experience using Remote Monitoring tools
Support for desktop operating systems, including Windows 7, 8, 10, 11
Hardware installation and troubleshooting
Manage time efficiently and maintain current and accurate records in ConnectWise ticketing system.
Communicate to clients :
Remain current on IT trends and new technologies

Tier 2 Field Technician Education, Experience and Skills

Minimum of 2 years’ experience in a sysadmin / Helpdesk role

Strong customer service and communicating effectively

Able to manage incidents involving different technologies and vendors from inception to resolution

Valid Driver's License and reliable vehicle required

Tier 2 Field Technician EDUCATION AND CERTIFICATIONS

Minimum High School Degree / GED

Technical certifications : MS / O365; Network Certification preferred (Network or Cisco certification)

Why Join Us?

Be part of a supportive and innovative team that values collaboration and creativity.

Opportunities for growth and professional development – we believe in investing in our people!

A fun and inclusive company culture where your contributions are recognized and valued.

Competitive salary and benefits package, including health insurance, retirement plans, and more.

o Competitive Salary : $50,000-$60,000 per year (offer based on experience)

Typical Schedule is M-F 8am-5pm.

Due to the client need for a flexible schedule, field technicians may be required to come in early and / or stay late. The department manager will give as much notice as possible in these circumstances but flexibility is key in our team and often we are given very short notice in client emergency situations

If you’re excited about technology and helping others, we’d love to hear from you! Apply now by sending your resume. Join us in transforming the way we support our users and make a lasting impact!

At CTMS, we are committed to delivering cutting-edge IT and managed services to our clients. Our success is driven by the exceptional talent, dedication, and passion of our team members. We believe in fostering a collaborative and innovative work environment where employees are empowered to grow both personally and professionally

Salary : $50,000 - $60,000

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Tier 2 Technician

What are the responsibilities and job description for the Tier 2 Technician position at Computer Technology Management Services?

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