What are the responsibilities and job description for the Tier 3 IT Engineer position at Computer Technology Management Services?
At CTMS LLC we deliver premium IT managed services and compliance solutions to clients across various industries. We’re seeking a talented Tier 3 IT Engineer with deep experience in Windows Server environments, strong networking skills, and a passion for scripting and automation. A successful candidate will also have experience managing Azure resources and Microsoft 365 environments.
Key Responsibilities
- Provide advanced technical support for Windows Server infrastructure (2016/2019/2022).
- Manage and maintain Azure-based services, virtual machines, and resource groups.
- Administer Microsoft 365 tenant configurations, including Exchange Online, SharePoint, Teams, and Intune.
- Automate routine administrative tasks using PowerShell, Python, or other scripting tools.
- Configure and support core networking infrastructure (DNS, DHCP, VPNs, VLANs, Firewalls).
- Collaborate with Tier 1 staff and escalate complex issues as needed.
- Assist in system upgrades, cloud migrations, and infrastructure improvement projects.
- Maintain system security, compliance, and monitoring solutions.
- 3 years in a Tier 2/3 technical support or system engineering role.
- Solid knowledge of Windows Server administration and troubleshooting.
- Hands-on experience managing Azure and Microsoft 365 environments.
- Proficient in scripting for automation (PowerShell strongly preferred).
- Strong networking skills (TCP/IP, firewalls, routing/switching).
- Excellent problem-solving, communication, and documentation skills.
- Microsoft Certified: Azure Administrator Associate
- Microsoft 365 Certified: Modern Desktop Administrator or equivalent
- CompTIA Network , Security , or Cisco CCNA
- Competitive salary (Based on Cleveland–Akron–Canton market: $80K–$100K depending on experience)
- Career growth opportunities and continuing education support
- A collaborative and supportive team environment
- Exposure to advanced tools, compliance standards, and automation workflows
Submit your resume and a short cover letter describing your experience with automation, Azure, and Microsoft 365 management.
At CTMS, we are committed to delivering cutting-edge IT and managed services to our clients. Our success is driven by the exceptional talent, dedication, and passion of our team members. We believe in fostering a collaborative and innovative work environment where employees are empowered to grow both personally and professionally
Salary : $80,000 - $100,000
