Computer Technician/Help Desk/IT Support Specialist

Job Title: Computer Technician/Help Desk/IT Support Specialist

Company: Computer Whatever

Location: Brooklyn Park, Minnesota

Job Type: Full-time

About Us:

Computer Whatever is a dynamic and growing technology company delivering customized IT solutions for businesses and consumers since 2008. Located in Brooklyn Park, Minnesota, we specialize in providing proactive IT support and rapid break-fix solutions to ensure business continuity and peace of mind.

Position Overview:

We are seeking a driven, customer-focused IT professional to join our team as a Computer Technician/Help Desk/IT Support Specialist. This role involves providing expert desktop and network support both remotely and on-site for business and retail clients. The ideal candidate will build strong client relationships by understanding each client’s unique needs and delivering tailored IT solutions.

Key Duties and Responsibilities:

• Consult with clients on solutions using our hardware, software, and services
• Confidently resolve technical issues related to users, networks, workstations, servers, printers, VOIP, and other IT systems
• Collaborate with team members to achieve service delivery goals and client satisfaction
• Diagnose and resolve application, email, network, and security issues
• Utilize ticketing, scheduling, and remote monitoring and management (RMM) tools to ensure efficient service delivery
• Understand and exceed customer expectations with effective communication and solutions
• Perform routine maintenance and updates for hardware and software systems
• Provide hardware support for PCs and laptops, including installation and component upgrades
• Travel within the Twin Cities to deliver on-site technical support as needed
• Develop and maintain documentation for consistent standards and security best practices

Skills and Requirements:

Required:

• Thorough understanding of Microsoft technologies, including Windows OS, Windows Server, Active Directory, Office 365 applications, and Office 365 administration
• 1-2 years of experience troubleshooting hardware and software in a professional environment
• Excellent problem-solving skills, effective time management, and the ability to escalate issues appropriately
• Dependable in-office availability and reliable transportation for travel
• Strong written and verbal communication skills
• Strong passion for technology with a commitment to continuous learning

Preferred:

• Strong interest in process improvement
• Experience in a professional, customer-facing environment
• Proficiency with VPN technologies, Azure services, and firewall and switch management
• Experience managing Hyper-V, Windows clustering, and backup solutions
• Familiarity with cloud technologies, DNS, SSL, and wireless and LAN configurations

What We Offer:

• Training from PC installs to network design
• Opportunities for career growth and advancement
• Competitive salary and benefits package
• High average retention of employees
• Employee lounge with massage chair
• Daily coffee, snacks, and refreshments in the office

Qualification Requirements:

• Experience with Windows Server and client operating systems
• Solid understanding of networking and troubleshooting
• Knowledge of virus, malware, and end-point security technologies
• Familiarity with Active Directory, DNS, VPN, and more
• Associate's degree in an IT-related field preferred or equivalent career experience
• 1-2 years of professional experience in IT
• Prior customer service experience
• Valid MN driver's license with a clean driving record
• Pass a criminal background check

If you are a positive, friendly individual who can provide peace of mind to customers worried about their technology, we want to hear from you! Join us at Computer Whatever and be part of a team dedicated to excellence in IT support and customer satisfaction.

Job Type: Full-time

Pay: $50,000.00 - $60,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Retirement plan

Schedule:

• 8 hour shift
• Day shift

Experience:

• IT support: 1 year (Required)

License/Certification:

• Driver's License (Required)

Ability to Commute:

• Minneapolis, MN 55445 (Required)

Work Location: In person

Salary : $50,000 - $60,000