What are the responsibilities and job description for the Application Support Specialist position at ComputerAid, Inc?
Job Overview
We are looking for a Service Desk Analyst to be responsible for receiving requests from associates and vendors, and providing the technical support and customer service needed to solve requests This position will be a full-time contract and on-site.
What You’ll Do
- Answer telephones and emails to provide support to application users
- Identify, evaluate, and prioritize customer problems and services
- Utilize all technical resources to solve customer problems
- Escalate unresolved calls to appropriate support staff or service group
- Adhere to defined Help Desk procedures and standards
- Participate in ongoing testing, training, and departmental development
- Maintain accurate records and call logs for management reporting
- Instruct end users in the appropriate use of reference materials as needed
- Perform functional testing of software as related to preparation for training materials and other related responsibilities as required or assigned
- Read and comprehend technical service manuals and publications
- Detect and correct equipment errors
- Prioritize and schedule own workload
- Assist in coordination of changes, upgrades, and new products
- Manage and report time spent on all work activities
- Complete assigned tasks
- Communicate accurate and useful status updates
- Follow quality standards
- Work in a team environment
What You'll Need
Required:
- 4 years of experience in a fast-paced customer service role
- 4 years of experience working with end users
- Problem-solving and follow-up skills
- Excellent oral and written communication
- Ability to learn new systems
- Experience resolving technical problems
Preferred:
- A 4-year college degree
- 1 year of experience with court software
- Experience with the Arkansas Courts
Physical Demands
- Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state, and local standards.
- Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.
- Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor.
Job Types: Contract, Temporary
Pay: $20.00 - $24.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Vision insurance
Schedule:
- Monday to Friday
Experience:
- Windows: 1 year (Required)
- Application support: 1 year (Required)
- Help desk: 1 year (Required)
Ability to Commute:
- Little Rock, AR 72201 (Required)
Work Location: In person
Salary : $20 - $24
