Desktop Support Specialist

Job Overview

We are looking for an Desktop Support Technician to provide IT support services to CAI clients. This position will be full-time contract and onsite.

What You’ll Do

• Communicate effectively with all levels of customers including administrators, staff, students, and vendors
• Install and support new devices along with accompanying software (These devices can include computers, tablets, projectors, document cameras as examples)
• Coordinate the repair of student and teacher laptop computers including performing diagnostic repair procedures
• Install and configure supported device operating systems
• Perform routine diagnostics and maintenance with multiple operating systems
• Install and configure applications and other supported software packages
• Test new releases for supported systems
• Perform network support and troubleshooting duties
• Provide consultation and/or training to teachers, staff, and students on the operation of technology equipment and software packages
• Troubleshoot hardware and software issues
• Assist teachers with resolving device-related problems
• Integrate knowledge and skills from a range of technologies to address work assignments and problems of moderate complexity
• Coordinate with vendors when necessary
• Participate as a team member on small and/or large projects
• Record activities in the work order system
• Update/Create internal supported system documentation

What You'll Need

Required:

• Associate’s Degree in a related technology area
• Minimum of three (3) years’ experience installing, upgrading, troubleshooting, and maintaining device software
• Knowledge of Windows and Apple hardware and software platforms
• Ability to perform technical tasks with minimal supervision
• Must be able to follow oral and written directions
• Any equivalent combination of experience and training, which provides the required knowledge, skills, and abilities will be considered
• Must have own transportation and valid driver's license (Required license must be maintained throughout employment in this position)
• Ability to lift 50 pounds and climb a ladder
• All candidates must present a fingerprint card indicating they passed their background check
• Must be able to work onsite and travel between multiple locations

Preferred:

• Possess certifications such as CompTIA, A certification, HP Certification, or other hardware vendor-specific certifications

Physical Demands

• Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state, and local standards
• Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.
• Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor
• Ability to lift 50 pounds and climb a ladder

Equal Employment Opportunity Policy Statement

It is the policy of CAI not to discriminate against any employee or applicant due to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran. It is also the policy of CAI to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment. Employees and applicants of CAI will not be subject to harassment due to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran. Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination, engaged or may engage in filing a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain their legal rights under any Federal, State, or local EEO law is prohibited.

Job Type: Contract

Pay: $23.88 - $25.96 per hour

Expected hours: 37.5 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Vision insurance

Schedule:

• Monday to Friday

Education:

• Associate (Required)

Experience:

• Windows: 3 years (Required)
• iOS: 3 years (Required)
• Software troubleshooting: 3 years (Required)

License/Certification:

• CompTIA A (Preferred)

Ability to Commute:

• Baltimore, MD 21204 (Required)

Work Location: In person

Salary : $24 - $26