What are the responsibilities and job description for the Site Support Analyst position at Computershare?
Job Details
Location: Columbia, MD
In this office-based position you'll experience a supportive approach to your wellbeing and continuous learning opportunities in our friendly and inclusive workplace. Find out more at computershare.com/flex.
We give you a world of potential
Computershare has an exciting opportunity for a permanent full-time Site Support Analyst to join our Computershare Technology Services team.
A role you will love
In this role, you'll be a part of a growing team with 40 great members based across locations throughout the United States. This team assists the wider Computershare Technology Services infrastructure to improve the processes of our IT department to meet the growing demand for availability, communication and visibility of change across our organization with a strong focus on customer satisfaction and service excellence.
As the Site Support Analyst, you will be responsible for the installation, maintenance and monitoring of our end user computing equipment, peripherals, printers, and local site hardware. You will also design and implement creative solutions, collaborate with your IT peers, our business users and our vendors during implementations. You will also implement policies and standards and ensures adherence to security procedures.
Other key responsibilities include:
Preparing, testing, deploying, maintaining, supporting, refreshing, and recycling all company end user hardware
Maintenance, support and administration of core Operating System and other software used by Computershare
First and second level support and maintenance of all infrastructure at your assigned site(s)
Translating customer issues, recommending system solutions, and deployment of those solutions
Working closely with the business to deploy quality products that meet business needs
Supporting, maintaining and administrating our print services
Hardware and software asset management and inventory reporting
What will you bring to the role?
You have excellent stakeholder management and communication skills and a strong sense of accountability. You also have a proven ability to work with those who are technical and those with limited understanding of technical concepts. You are results-oriented, with a strong ability to set priorities independently, provide follow-through, and meet objectives.
You'll also bring:
2 years of IT Support experience (Service Desk and/or Tier 2 Support)
Strong understanding of ITIL v3 processes and functions
Working knowledge of all Windows Operating systems, and Office 365
Hands-on experience with network troubleshooting
Experience with Active Directory, both Azure and On-Prem
Experience with Desktop, Laptop, and Thin Client Imaging
Relevant IT Certifications such as ITIL, MCP, Network etc. would be considered an asset
Rewards designed for you
Paid parental leave, flexible working and a caring and inclusive culture.
Health and wellbeing rewards that can be tailored to support you and your family, including medical, dental and vision.
Invest in your future with 401k matching and tax-advantaged flexible spending plans, including healthcare, dependent care and commuter.
Income protection. Our package includes short and long-term disability benefits, life insurance and supplemental life insurance.
And more. Ours is a welcoming and close-knit community, with experienced colleagues ready to help you grow. Our careers hub will help you find out more about our rewards and life at Computershare, visit computershare.com/careershub.
Compensation. The typical base pay range for this role is $28.85/hr - $36.05/hr USD. This base pay is specific to Columbia, MD and may not be applicable to all locations. This range reflects our good faith effort to pay fairly based on our job evaluation of this role and we tailor our offers within the range based on the selected candidate's relevant knowledge, skills, experience, and other job-related factors.
#LI-Hybrid #LI-SM1
In this office-based position you'll experience a supportive approach to your wellbeing and continuous learning opportunities in our friendly and inclusive workplace. Find out more at computershare.com/flex.
We give you a world of potential
Computershare has an exciting opportunity for a permanent full-time Site Support Analyst to join our Computershare Technology Services team.
A role you will love
In this role, you'll be a part of a growing team with 40 great members based across locations throughout the United States. This team assists the wider Computershare Technology Services infrastructure to improve the processes of our IT department to meet the growing demand for availability, communication and visibility of change across our organization with a strong focus on customer satisfaction and service excellence.
As the Site Support Analyst, you will be responsible for the installation, maintenance and monitoring of our end user computing equipment, peripherals, printers, and local site hardware. You will also design and implement creative solutions, collaborate with your IT peers, our business users and our vendors during implementations. You will also implement policies and standards and ensures adherence to security procedures.
Other key responsibilities include:
Preparing, testing, deploying, maintaining, supporting, refreshing, and recycling all company end user hardware
Maintenance, support and administration of core Operating System and other software used by Computershare
First and second level support and maintenance of all infrastructure at your assigned site(s)
Translating customer issues, recommending system solutions, and deployment of those solutions
Working closely with the business to deploy quality products that meet business needs
Supporting, maintaining and administrating our print services
Hardware and software asset management and inventory reporting
What will you bring to the role?
You have excellent stakeholder management and communication skills and a strong sense of accountability. You also have a proven ability to work with those who are technical and those with limited understanding of technical concepts. You are results-oriented, with a strong ability to set priorities independently, provide follow-through, and meet objectives.
You'll also bring:
2 years of IT Support experience (Service Desk and/or Tier 2 Support)
Strong understanding of ITIL v3 processes and functions
Working knowledge of all Windows Operating systems, and Office 365
Hands-on experience with network troubleshooting
Experience with Active Directory, both Azure and On-Prem
Experience with Desktop, Laptop, and Thin Client Imaging
Relevant IT Certifications such as ITIL, MCP, Network etc. would be considered an asset
Rewards designed for you
Paid parental leave, flexible working and a caring and inclusive culture.
Health and wellbeing rewards that can be tailored to support you and your family, including medical, dental and vision.
Invest in your future with 401k matching and tax-advantaged flexible spending plans, including healthcare, dependent care and commuter.
Income protection. Our package includes short and long-term disability benefits, life insurance and supplemental life insurance.
And more. Ours is a welcoming and close-knit community, with experienced colleagues ready to help you grow. Our careers hub will help you find out more about our rewards and life at Computershare, visit computershare.com/careershub.
Compensation. The typical base pay range for this role is $28.85/hr - $36.05/hr USD. This base pay is specific to Columbia, MD and may not be applicable to all locations. This range reflects our good faith effort to pay fairly based on our job evaluation of this role and we tailor our offers within the range based on the selected candidate's relevant knowledge, skills, experience, and other job-related factors.
#LI-Hybrid #LI-SM1
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
Salary : $29 - $36
