What are the responsibilities and job description for the IT Service Desk/ Technical Support/Desktop Support-Financial Client- Columbus, OH position at Computing Concepts Inc?
Multiple Positions Hiring for IT Service Desk / Technical Support with Financial client- Columbus, Ohio-43219
Not sure what skills you will need for this opportunity Simply read the full description below to get a complete picture of candidate requirements.
If you are interested, please reply back with your updated resume on this email id- snigania@computingconceptsinc.com
Job Location 4343 Easton Commons Columbus, Ohio-43219
If you are interested, please reply with your updated resume.
Job duration- Long term contract
Pay Rate- $21 / hr.
Qualifications :
- Excellent customer service skills required
- Excellent communication skills required
- Two to five years of proven, qualified related work experience in a comparable complex, high tech and fast paced work environment
- Preferred work experience in technical support role but not required
- Required Education : High school diploma or GED with relevant work experience
- Ability to diagnose the cause of problems in a complex environment and to provide effective solutions quickly
- Self motivated and ability to work on own initiative in a high pressure environment
- Responsible for high quality end-user technical support, related to enterprise software and hardware
An understanding of technology and the ability to apply that knowledge to support all existing systems
Provides investigation, diagnosis, resolution and recovery for hardware / software problems
Responsibilities include :
o Listening to the customer to gain an accurate understanding of the situation
o Being empathetic to the customer’s situation and having a sense of urgency to resolve the issue
o Producing accurate, detailed documentation at the client, problem and incident level
o Resolving conflict
Thanks & Regards,
Computing Concepts, Inc.
Salary : $21
