What are the responsibilities and job description for the Service Desk Technician position at ComResource?
Job Description
Job Description
Job Description
The Service Desk Technician is responsible for handling first level support of service requests in a professional and timely manner. This relates to all technology, to include : workstations, servers, printers, networks, and vendor specific hardware and software.
Basic Functions
- IT Support relating to technical issues involving Microsoft’s core business applications and operating systems.
- Support of disaster recovery solutions.
- Basic technical support at the network level : WAN and LAN connectivity, routers, firewalls, and security.
- Basic remote access solution implementation and support : VPN, Terminal Services, and Citrix.
- Monitor the remote monitoring and management system alerts and notifications, and respond accordingly through service tickets.
- System documentation maintenance and review in knowledge base.
- Communication with customers as required : keeping them informed of incident progress, notifying them of impending changes, and agreed outages.
Additional Duties & Responsibilities
Education & Experience
