What are the responsibilities and job description for the Client Services Representative position at Comrise?
Contract - 6 months
As part of the Marketing Services Organization (MSO) the Client Services Specialist II will be focused on project intake and workflow management to deliver on efficient and optimized shared services operations. This position will be responsible for facilitating marketing shared services at scale by coordinating the daily operations of a moderate scope of work that is visible and complex. This individual possesses a high level of sophistication when managing clients and daily activities. This includes serving as point of contact for a region of stakeholders for all incoming work requests to ensure client needs are matched with the proper service offering. This is a support role for the Marketing Services Operations Manager and is responsible for coordinating and monitoring requests and projects through each stage in the work lifecycle.
General Responsibilities:
- Serves as a primary point of contact for a group of requesters throughout the work lifecycle to provide appropriate, relevant and responsive updates to stakeholders
- Independently handles client-facing communication and assists in the maintenance of a matrixed set of system notifications to provide excellent customer service to stakeholders
- Provides high level consultation and maintains subject matter expertise of service offerings
- Assists in driving operational excellence through partnership and collaboration across various high functioning teams
- Ensures efficient routing of requests across the MSO spectrum to ensure adherence to SLAs
- Coordinates and monitors requests and projects through each stage in the work lifecycle
- Assigns work, allocate resources, and manages capacity
- Builds intake forms, project templates, and workflows within project management platforms such as Workfront
Salary : $38
