What are the responsibilities and job description for the Technical Product Support Specialist position at Comrise?
Job Title : Technical Support - R&D
Location : Buffalo Grove, IL 60089
Duration : 10 Months Contract.
Shift Hrs : 8 to 5. A total of 8 working hours with 1 hour lunch.
Responsibilities :
- Fields all incoming technical support requests into the Field Support department and accountable for resolving product information requests and product problem / solution requests.
- Accountable for support requests related to product information and product problems that are documented.
- May escalate more difficult support requests to Field Support Engineers.
- Logs all incoming support requests into the company call tracking system in a timely and professional manner. Proficient at responding, resolving, and closing 40 percent of support requests utilizing technical training and undocumented, creative solutions.
- Escalates more complex problems to Field Support Engineers.
- Complete company designated training courses for position to enhance work performance and career development
- Participates in special projects to increase the incumbent's role and technical abilities.
Required Knowledge / Skills, Education, and Experience
Preferred Knowledge / Skills, Education, and Experience
