What are the responsibilities and job description for the Systems Administrator - MULTIPLE SHIFTS (FS POLY IS REQUIRED) with Security Clearance position at COMSO, Inc.?
COMSO, Inc. is a powerhouse when it comes to empowering federal government stakeholders to fulfill their mission with confidence and efficiency. Our staff brings knowledgeable IT systems expertise, software development proficiency, innovative learning solutions for workforce development, and exceptional operations and production support. We were founded in 1988, and remain a recognized woman owned small business, operating in several states including Maryland, Georgia, Hawaii, Texas, and Alaska. We are honored to be recognized as a Top Workplace for seven years running by the Baltimore Sun Media Group.
- TS / SCI w / POLYGRAPH REQUIRED BEFORE CONSIDERATION.
- Primary Responsibilities :
Must be able to work Tuesday - Saturday, 3PM-11PM. Training will take place during the day shift - this cannot be a second job Monday-Friday, 7AM-3PM. Hours are NOT flexible. Primary responsibility is to provide first contact resolution for Tier 1 (Service Desk) and Tier 2 (Escalation) support via the telephone, email and chat Provide a high-level of customer service and support to ensure each customer feels they are getting the attention they need and the IT support for problem resolution
Responsible for recording, categorizing, prioritizing, and responding to basic user and system issues, as well as, resolving more complex user and system issues
Enter and track tickets for the requesting organization
Responsible for attending meetings that affect Help Desk Process and procedures
Effectively communicate ticket follow-ups, system updates, improvements and outages to the customers to ensure they are well informed of current status
Solve problems using documented Standard Operating Procedures (SOP)
Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client / server / storage / network devices, etc.
Provides support for the escalation and communication of status to agency management and global customers Required : Level 2 : Candidate must be able to work Tuesday - Saturday, 3PM-11PM. Training will take place during the day shift - this cannot be a second job. Level 1 : Monday-Friday, 7AM-3PM. Hours are NOT flexible. Level 1 : 0-5 years of IT experience Level 2 : 3-7 years of IT experience The candidate must have a Security CE certification
Able to prioritize and execute tasks in a high-pressure environment
Strong customer service skills and the ability to work in a team-oriented, collaborative environment.
Be sensitive to unique dialects as our customers may speak English as a second language
TS / SCI w / POLYGRAPH REQUIRED BEFORE CONSIDERATION Clearance Requirements : TS / SCI w / POLYGRAPH REQUIRED BEFORE CONSIDERATION
