What are the responsibilities and job description for the Inside Sales & Customer Service Support Representative position at ComSonics, Inc.?
Customer Service Representative
Location: Norcross Georgia
Do you have a knack for building relationships and keeping things running smoothly behind the scenes? We're looking for a detail-oriented and enthusiastic individual to join our team in an Inside Sales Support and Customer Service role. If you enjoy working closely with a sales team, supporting customer needs, and making sure every interaction counts, this could be the perfect fit for you!
What You'll Do
As a Customer Service Representative, you'll be the primary contact for our customers and the key support for our outside sales team. Your responsibilities will include:
✔ Experience: Minimum 3 years in customer service or inside sales (electronics industry preferred).
✔ Education: Associate's degree (or equivalent experience).
✔ Strong Communication Skills: Ability to read and interpret business documents and write professional reports.
✔ ERP Systems Experience: 3 years experience using and ERP system (SAP, Oracle, Epicor/Kinetic) Required
✔ Problem-Solving Ability: Quick thinker who can adapt to unique customer situations.
✔ Tech-Savviness: Proficiency in Microsoft Office Suite and Database Management are Required.
Why Join Us?
ITAR Notice: Due to the nature of this position, applicants must be U.S. Persons as defined under ITAR (22 CFR Section 120.15)
ComSonics is an Equal Opportunity Employer and a member of E-Verify. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran's status, or any other protected characteristic.
In Compliance with the Americans with Disabilities Act and other applicable laws, we offer reasonable accommodation in the employment process. If you are unable to complete the application process due to a disability, please contact (540) 442-3042.
Job Posted by ApplicantPro
Location: Norcross Georgia
Do you have a knack for building relationships and keeping things running smoothly behind the scenes? We're looking for a detail-oriented and enthusiastic individual to join our team in an Inside Sales Support and Customer Service role. If you enjoy working closely with a sales team, supporting customer needs, and making sure every interaction counts, this could be the perfect fit for you!
What You'll Do
As a Customer Service Representative, you'll be the primary contact for our customers and the key support for our outside sales team. Your responsibilities will include:
- Managing customer relationships - Serve as the consistent point of contact for assigned accounts.
- Supporting sales efforts - Work closely with the outside sales team to develop new business opportunities.
- Preparing material quotes - Collect and analyze data to create competitive customer proposals.
- Processing sales orders - Oversee order entry, bills of materials, and project documentation.
- Coordinating with internal teams - Ensure smooth order fulfillment by working across departments.
- Monitoring deliveries - Maintain schedules and communicate special customer requirements.
- Maintaining records & reports - Keep detailed customer files and prepare sales performance reports.
- Problem-solving & resolution - Address customer issues and collaborate internally for quick solutions.
- Occasional travel - Visit customer sites for meetings, training, or events as needed.
✔ Experience: Minimum 3 years in customer service or inside sales (electronics industry preferred).
✔ Education: Associate's degree (or equivalent experience).
✔ Strong Communication Skills: Ability to read and interpret business documents and write professional reports.
✔ ERP Systems Experience: 3 years experience using and ERP system (SAP, Oracle, Epicor/Kinetic) Required
✔ Problem-Solving Ability: Quick thinker who can adapt to unique customer situations.
✔ Tech-Savviness: Proficiency in Microsoft Office Suite and Database Management are Required.
Why Join Us?
- Growth & Development: Opportunities to learn, grow, and advance your career.
- Team-Oriented Culture: Be part of a collaborative and supportive environment.
- Impactful Work: Play a crucial role in ensuring outstanding customer satisfaction.
ITAR Notice: Due to the nature of this position, applicants must be U.S. Persons as defined under ITAR (22 CFR Section 120.15)
ComSonics is an Equal Opportunity Employer and a member of E-Verify. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran's status, or any other protected characteristic.
In Compliance with the Americans with Disabilities Act and other applicable laws, we offer reasonable accommodation in the employment process. If you are unable to complete the application process due to a disability, please contact (540) 442-3042.
Job Posted by ApplicantPro
