What are the responsibilities and job description for the Resident coordinator position at Comstock Companies?
Description
Comstock is seeking a Resident Services Coordinator. This individual will provide exceptional customer service for all residents, guests and vendors. #careerssponsor
Key Responsibilities
- Provide Class A customer service Building a good rapport with residents and going above and beyond whenever possible
- Meet and greet all visitors such as residents, guests and prospects
- Respond to tenant questions and complaints in a timely manner
- Ensure that only authorized individuals enter the building
- Manage incoming phone calls and direct them to the appropriate destination
- Manage resident packages and mail, including scanning incoming and outgoing packages daily
- Assist the Resident Services Manager with any resident events, communication with residents (notices) and scheduling preventative maintenance inspections
- Enter maintenance issues into Yardi to create tickets for the maintenance team
- Ensure that equipment used by the residents is well maintained, used appropriately, tracked and returned
- Coordinate reservation for amenity space, loading elevators and loading dock
- Complete daily building walks, looking for maintenance items, reorganizing furniture / décor and cleaning up whenever needed
- Stay in compliance with fair housing regulations
- Work scheduled shifts, including weekends (if needed)
- Perform other duties as needed
Qualifications
- High School Diploma or equivalent (GED)
- Strong customer service background
- 1 year of high-end customer service experience is needed and 3 years is preferred
- Ability to work holidays required. Flexibility to pick up additional shifts, as needed
- Proficient in Microsoft Office, particularly Outlook, Word and Excel
- Outgoing personality with ability to relate to diverse group of people
- Strong problem-solving skills
- Strong sense of urgency
- Must be highly credible and trustworthy, and operate with high degree of integrity
- Must hold oneself and others accountable and strive for a high level of excellence
- Must have a positive, can-do attitude and be able to fuel growth and innovation
- Must be customer-focused and results-oriented
- Must want to continuously learn and develop
- Exceptional oral and written communication, active listening, and organizational skills
- Ability to establish strong working relationships with others in team setting
- Ability to multitask and prioritize tasks with a strong attention to detail in a fast-paced environment
- Self-directed and able to work independently, with minimal supervision
Benefits
Compensation :
- Competitive Salary with Bonus Potential
- Generous Benefit Package : Medical, Dental, Vision, 401K Match, Life Insurance
Career Development
- Opportunities for Advancement within our expanding portfolio
- Annual Professional Development Funds to fuel your growth
Employee Perks (to name a few) :
- Housing Discount
- Commuter Benefits
- Free Parking and EV charging
- Parental Leave Program
- Enjoy a Friendly Work Environment that values collaboration
Explore more perks and possibilities here for growing your career with Comstock Companies! Discover what sets us apart!
Comstock Holding Companies®, Inc. (NASDAQ : CHCI) is a diversified real estate organization with a 30 year history of investing in, developing, acquiring, owning and operating virtually all types of residential, commercial, and mixed-use real estate, while providing supply-chain and management services to institutional investors, lenders, owners and municipalities with interests in real estate.
Comstock Holding Companies, Inc. is a developer, operator, and asset manager of mixed-use and transit-oriented development properties in the greater Washington, D.
We invest capital for our own account and on behalf of our asset management clients and institutional real estate investors seeking above average risk adjusted returns.
Our asset management clients include private and institutional owners and investors in commercial, residential, and mixed-use real estate properties and various governmental bodies that have a vested interest in leveraging the potential of public-private partnerships.
Last updated : 2024-11-25
