What are the responsibilities and job description for the Entry Level Customer Service Assistant position at Comsult Connect?
Job Title: Entry Level Customer Service Assistant
Location: Atlanta, GA
Department: Customer Service
Reports To: Customer Service Manager
Job Summary
We are seeking an enthusiastic and motivated Entry Level Customer Service Assistant to join our dynamic team. In this role, you will be the first point of contact for our customers, providing exceptional service and support that enhances their experience with our company. As an Entry Level Customer Service Assistant, you will engage with customers through various communication channels, including phone, email, and live chat, ensuring that their inquiries are addressed promptly and effectively
Key Responsibilities
- Respond to customer inquiries via phone, email, and live chat in a timely manner.
- Assist customers with product information, order processing, and troubleshooting issues.
- Maintain a high level of professionalism and empathy in all interactions with customers.
- Document customer interactions and feedback accurately in our CRM system.
- Collaborate with team members to resolve complex customer issues and escalate concerns when necessary.
- Provide product recommendations based on customer needs and preferences.
- High school diploma or equivalent; associate or bachelor's degree is a plus.
- Excellent verbal and written communication skills.
- Ability to work in a fast-paced environment and manage multiple tasks.
- Strong problem-solving skills and attention to detail.
- Basic computer skills, including proficiency in Microsoft Office and CRM software.
- A positive attitude and ability to work collaboratively within a team.
