What are the responsibilities and job description for the Desktop Support Technician position at ComTec Information Systems (IT)?
Job Title: IT Field Services Technician/Desktop Support Specialist
Location: New Orleans, LA/ Killona, LA/ St. Francisville, LA/ Baton Rouge, LA
Work Category: Full-time at client site
Responsibilities:
· Ensure that all phases of desktop support, including installations, upgrades, software, hardware, operating systems, and operating system configuration issues, are properly coordinated, monitored, tracked, and resolved.
· Perform onsite analysis and migration of desktops, laptops, and workstations to new systems or environments, ensuring smooth transitions.
· Install and configure operating systems (Windows 10/11) on desktops and laptops.
· Handle installation, relocation, and configuration of workstations, desktops, and laptops.
· Build and configure desktops and laptops to meet customer specifications and requirements.
· Ensure safe and efficient transfer of data between systems during migrations or upgrades.
· Install and configure print drivers and related print services for customer environments.
· Install and configure software applications as required by clients.
· Manage ServiceNow Requests and Incident tickets.
· Provide troubleshooting for hardware and software issues, identifying and resolving problems efficiently.
· Utilize remote user support tools to provide support.
· Maintain and complete documentation for all tasks, processes, and procedures performed, ensuring accurate records.
· General knowledge of Cisco VoIP phone setup and configurations.
· General knowledge of Uninterruptible Power Supply (UPS) devices and their configuration.
· Familiarity with OneDrive for file storage, syncing, and backup.
· Perform asset recovery and decommissioning of older IT equipment following standard procedures.
· Maintain a high level of customer service in all situations
Required Skills:
· Minimum 5 years of experience in technical support role.
· Proficient in Windows 10 and 11 with a working understanding of LAN/WAN environments.
· Ability to lift up to 50 lbs. and assist with the installation and movement of IT equipment.
· Strong oral, written, and interpersonal communication skills with the ability to interact effectively with customers and team members.
· Experience with ServiceNow is a plus
· Willingness and ability to travel to various sites in Louisiana, Texas, Mississippi, and Arkansas as needed.
· A certification is recommended.
