What are the responsibilities and job description for the Data Network Operations Engineer position at ComTec Information Systems?
Job Details
Role: This role supports, and applies IT standards and procedures, as well as provide operational support for real-time and network systems. Performs a wide variety of routine and non-routine maintenance of network activities, including but not limited to performance operations, change and incident management, routine operations planning, maintenance, and root cause analysis.
Responsibilities
- Provides planning, guidance, and direction for the analysis, implementation, testing, debugging and documentation of network operations for critical network components and systems.
- Experience with network diagnostic, monitoring, and analysis tools items as Cisco Prime, DNAC, and automation tools.
- Triage, resolve, and assigns Incidents and Service Requests for network support in the ServiceNow queue
- Provides input and commentary to the development and revision of procedures and policies relevant to the network operations.
- Respond as Data Network Tier 1 operational support representative in an on-call 24x7 rotation to resolve emergent issues in both Corporate and OT network (NERC-CIP) environments.
- Interact and coordinate with vendors, outsources, and contractors to support network products and services.
- Participates analysis of incident response policies, takes an active role in network incident response and recovery and the identification of performance issues in the network.
- Participates in major incident technical troubleshooting activities.
- Create and maintain technical network documentation as it relates to network configuration, network mapping, processes, and service records.
- Coordinate, document, and participate in change management processes for the network projects and activities.
- Implement new and existing equipment, hardware, and software upgrades.
Qualifications
- Bachelor s degree in computer science/ Related field or equivalent work experience
- Minimum 4 years of relevant experience, Network Associate e.g., CCNA, JNCIA, etc.
- Experience in supporting network configurations and equipment.
- Knowledge of network management tools, such as Cisco Catalyst Center
- Knowledge of network monitoring tools, such as Cisco Prime
- Knowledge of IT Service Management (Incidents, Service Requests) and Change Management processes.
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