HR Shared Services Specialist

HR Operations Specialist

6 Months

Cary, NC,

Comments:

• What are the top 3 hard must have skills required? (These would be non-negotiable and get the candidate an interview)

o Customer service experience

o HR experience(Payroll and benefits)

o Good Written/Verbal communications

• What are the day-to-day responsibilities of the job?

o Answering phone inquiries HR

o Inbox management

o HR Mail handling

o Partner with other HR colleagues to answer

o Be able to work on a Fast-paced environment

• Are there any software systems the candidates must have experience with for this role?

o MS Office Knowledge

o Knowledge of a ticketing system

o HRIS system, Workday and/or SAP

• Does the candidate need to have any certifications for the role? – No

• The duration is listed as 6 months. Any possibility to extend beyond this duration or convert to permanent hire? Yes

• What is the pay rate for this role? - $25-$30 an hour

• Is this role Onsite or Remote? Onsite - They will need to come onsite couple days a week.

• What is the interview process?

o 1 virtual

o 1 In-person

The HR Operations Specialist performs day to day HR transactions for one or several assigned Service Line(s) / Country(ies), handling also complex and escalated tasks. He/she is held accountable for the end-to-end operations, delivering high-quality services against globally agreed performance targets. The HR Operations Specialist ensures a high degree of customer experience by committing to a complete, accurate and timely completion of HR transactions. He/she supports the globally set standards for GBS HR Operations and ensures that the local legal and regulatory requirements are adhered to the respective business processes in a HR Operations Front Office / Hub.

Main Accountabilities:

Operational Services

• Executes and delivers HR services in compliance with agreed business processes, KPI and quality targets in a timely, accurate and customer focused manner, showing an end-to-end responsibility.

• Complies with and autonomously performs control tasks, including 4-eye-check, data protection and country legal / regulatory compliance tasks and adheres to AskHR Way of Working.

• Is accountable for maintaining a high level of data quality and accuracy in the systems as well as documentation such as e.g.SOP’s.

• Supports other team members with defined tasks and knowledge transfer.

Customer Experience:

• Delivers HR services with a high degree of customer orientation and a proactive ‘can-do attitude’.

• Has the ability to understand different needs of stakeholders and engage with them effectively.

• Acts as point of contact for inquiries regarding HR related topics and delivers support across one or several Service Line(s).

• Supports cross collaboration within GBS HR Operations and other HR functions to optimize processes and tools and therewith promoting synergies.

Continuous Improvement:

• Identifies deficiencies of existing business processes and proactively recommends enhancements and/or simplification based on day-to-day experience.

• Takes responsibility for the correct handling of RCA’s and escalations and therewith related process improvements.

Experience:

• A relevant associate degree with two years of customer service/case management experience or an equivalent combination of experience and education.

• 1-3 years minimum of Payroll and Benefits experience

• 1-3 years minimum HR experience

• Fluent in English, bilingual is a plus

• Team player, optimistic, positive, and proactive in approach to work

• Able to anticipate needs and is self-directed.

• Capability to exercise critical thinking skills to investigate and resolve issues

• Ability to adapt to changing environment and support of multiple requests.

• Good verbal and written communication skills

Preferred knowledge & skills:

• Experience in Human Resources, working in HR shared services or as an HR Specialist or HR Generalist

• Excellent MS Office and excel skills, exposure to SAP and Workday would be advantageous

• Ability to manage multiple demands on time and work with cross-functional teams and up to senior level within the organization

• A collaborative, solutions-oriented approach with strong communication skills

• A proactive way of working to serve customers with a “can-do” attitude

Job Type: Contract

Pay: $25.00 - $30.00 per hour

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Application Question(s):

• Bilingual experience

Education:

• Associate (Required)

Experience:

• Payroll: 3 years (Required)
• Benefits: 3 years (Required)
• Human Resources: 3 years (Required)
• customer service/case management: 2 years (Required)

Ability to Commute:

• Cary, NC 27511 (Required)

Ability to Relocate:

• Cary, NC 27511: Relocate before starting work (Required)

Work Location: Hybrid remote in Cary, NC 27511

Salary : $25 - $30