What are the responsibilities and job description for the IT Architect / Unified Communications Engineer position at ComTec Information Systems?
Job Title : Unified Communications Engineer
10 Months
Richland WA
Description :
Highly skilled Unified Communications Engineer with 4-10 years of experience in deploying and managing Microsoft Teams phone systems, integrating with Avaya and Cisco Unified Communications systems, and other pertinent technologies. The ideal candidate will possess hands-on experience with E911 systems, AudioCodes phones, AudioCodes Session Border Controllers (SBCs) and Survivable Branch Appliances (SBAs), analog gateways, and ASCOM Wi-Fi phones. This role involves the decommissioning of the Cisco UC phone system and replacing it with Microsoft Teams phone, while continuing to operate the Avaya phone system. Furthermore, the candidate should have experience in providing technical oversight for deployments and training end users in both group and one-on-one settings.
Principal Accountabilities
- Replace Cisco UC phone system with Microsoft Teams phone.
- Ensure seamless deployment and management of Microsoft Teams phone systems.
- Operate E911 systems, preferably Intrado solutions.
- Manage AudioCodes SBCs and SBAs.
- Deploy and manage AudioCodes analog gateways and phones.
- Configure and manage ASCOM Wi-Fi phones.
- Support and troubleshoot communication systems.
- Provide technical oversight for unified communications deployments.
- Train end users in groups and individually.
- Collaborate with teams to design call flows and optimize networks.
- Maintain and upgrade communication infrastructure.
- Participate in system maintenance, including change management and on-call support.
- Develop technical standards and procedures for resolving voice service issues.
- Mentor junior colleagues.
Required Education and Experience
Required abilities and skills
