Technical Support

Position: Technical Support Tier 1

Location: 1000 Deerfield Pkwy Buffalo Grove. IL - 60089

Duration: 10 Months

Description:

RESPONSIBILITIES
This is not remote position.

• Fields all incoming technical support requests into the Field Support department and accountable for resolving product information requests and product problem/solution requests.
• Accountable for support requests related to product information and product problems that are documented.
• May escalate more difficult support requests to Field Support Engineers.
• Logs all incoming support requests into the company call tracking system in a timely and professional manner. Proficient at responding, resolving, and closing 40 percent of support requests utilizing technical training and undocumented, creative solutions.
• Escalates more complex problems to Field Support Engineers.
• Complete company designated training courses for position to enhance work performance and career development
• Participates in special projects to increase the incumbent's role and technical abilities.

REQUIREMENTS:
Required Knowledge/Skills, Education, and Experience

• High School diploma or equivalent
• Excellent communication, conflict resolution, and problem-solving skills
• High understanding of customer satisfaction and service orientation

Preferred Knowledge/Skills, Education, and Experience

• Bachelor’s degree in Hardware or Software Engineering or Computer Science or equivalent related experience, is preferred
• Proficiency with Microsoft Windows operating system and computer networking is a plus.

Job Type: Contract

Pay: $25.00 - $30.00 per hour

Expected hours: 40 per week

Schedule:

• 8 hour shift

Ability to Commute:

• Buffalo Grove, IL 60089 (Required)

Ability to Relocate:

• Buffalo Grove, IL 60089: Relocate before starting work (Required)

Work Location: In person

Salary : $25 - $30