What are the responsibilities and job description for the Senior Business Operations position at Comun?
About Comun
Comun's mission is to help Hispanic immigrants turn their hard work into upwards mobility - starting with financial services that enable the transition from cash to the digital economy.
We offer checking accounts that immigrants can open using more than 100 IDs from Latin America; more than 90K locations across the country to deposit cash; international transfers at market leading rates to 17 countries in Latin America; and 24 / 7 bilingual customer support with
A year ago we launched our own banking infrastructure, resulting in 100x revenue growth and 4x growth of ARPU. We currently process over $1.5B in transaction volume on a yearly basis, and crossed $100M in annualized international transfers just six months after launching them.
We've raised $30M from Redpoint, Costanoa Ventures, and South Park Commons, among others. Most of our team comes from leading fintech companies like Brex and Nubank.
We believe immigrants are the ultimate entrepreneurs, carrying a relentless work ethic in search of a better future for their families. Comun exists to serve them throughout their journey.
Learn more at comun.app / nosotros
Article here
About the Role
We are seeking a highly motivated Product Operations to join our team at Comun in our New York office. This role reports to the Head of Operations.
What is Business Operations?
At Comun, we are building products, processes, and platforms from scratch to provide easy to use and transparent financial services to a community typically overlooked by the traditional banking sector. To do this, we want to work with cross functional wizards who are comfortable working across functions and teams. Our Business Operations are part Product Managers, part Business Analysts, part Project Managers, and Strategy Advisors, and can work on a wide-range of projects including vendor management, product and platforms development, operational excellence and performance improvement initiatives.
What you'll do :
As a crucial member of our startup team, you'll have the unique chance to shape and establish numerous processes, workflows, and strategies. This role offers ample room for growth and encourages a proactive approach, giving you the chance to take ownership and oversee projects in various functions. Your drive and ambition will be key to unlocking exciting opportunities within Comun. Some of the areas you'll be working on include :
- Strategy & Execution : Develop and execute a roadmap based on company priorities and limited resources, assessing tradeoffs, build consensus across teams, and adapting as necessary
- Operations : Design processes and workflows that scale, bringing in-house outsourced processes, constantly look to improve the customer experience throughout the customer journey while improving the business unit economics
- Vendor Management : Work with vendors across fraud, customer support, card logistics, and other SaaS vendors to secure the best contracts and leverage their capabilities, and migrate from one vendor to another as needed, or look for new ones
- Product : Work closely with the product managers and the engineering team to inform product prioritization and improvement and ensure operational readiness for new product launches
You are :
Requirements :
Team
We are a team of 30 based out of New York, coming from industry-leading companies like Brex, Nubank, Cruise, and Verkada. Over half of us are immigrants, and have experienced the problems we're solving first hand. We value customer focus, high ambition, principled decision-making, and deep trust.
Benefits
Comun is proud to be an equal opportunity employer. We are committed to building a diverse and inclusive culture that celebrates authenticity. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, disability, protected veteran status, or any other legally protected characteristics.
Salary : $100
