What are the responsibilities and job description for the Customer Service Representative position at Comvox Co?
Department: Comvox Co
Location: Wilmington, NC
Compensation: $38,000 - $48,000 / year
Job Title: Customer Service Representative
Location: Wilmington, NC
Company: Comvox Co.
About Comvox Co.:
Hey there, fellow communicator! We're Comvox Co, and we're on a mission to revolutionize the way you connect and communicate. Founded with a passion for seamless conversations and innovative technology, we're not your average communications company.
Job Summary:
As a Customer Service Representative, you will be the primary point of contact for customers seeking assistance with Comvox Co.'s products and services. Your role will involve answering customer inquiries, troubleshooting issues, and ensuring a seamless customer experience. You will need excellent communication skills and a customer-focused mindset to succeed in this role.
Key Responsibilities
- Provide accurate information about Comvox Co.'s voice technology products, services, and features.
- Troubleshoot customer issues, guiding them through technical resolutions or escalating complex cases to the appropriate team.
- Manage and document all customer interactions in the company's CRM system.
- Assist in educating customers about new product features, updates, and best practices for product usage.
- Collaborate with internal teams, including technical support and sales, to resolve customer issues efficiently.
- Maintain a positive, empathetic, and professional attitude when handling customer complaints and questions.
- High school diploma or equivalent
- Excellent communication skills, both verbal and written.
- Proficiency in using CRM systems and basic office software (Microsoft Office Suite).
- Strong problem-solving skills with the ability to handle difficult situations calmly and effectively.
- A passion for customer service and an eagerness to help resolve technical issues.
Benefits:
- Competitive hourly wage with opportunities for performance-based bonuses.
- Comprehensive health, dental, and vision insurance.
- 401(k) plan with company match.
- Paid time off and flexible work schedules.
- Opportunities for career advancement and ongoing training.
Salary : $38,000 - $48,000
