What are the responsibilities and job description for the Entry Level Customer Service Assistant position at Comvox Co?
Department: Comvox Co
Location: Wilmington, NC
Compensation: $38,000 - $48,000 / year
Job Title: Entry Level Customer Service Assistant
Location: Wilmington, NC
Company: Comvox Co.
About Comvox Co.:
Hey there, fellow communicator! We're Comvox Co, and we're on a mission to revolutionize the way you connect and communicate. Founded with a passion for seamless conversations and innovative technology, we're not your average communications company.
Job Summary:
We are seeking an enthusiastic and dedicated Entry Level Customer Service Assistant to join our dynamic team. In this role, you will be the first point of contact for our customers, providing them with exceptional service and support. You will play a crucial part in our mission to deliver a positive customer experience by addressing inquiries, resolving issues, and offering product guidance.
Key Responsibilities
- Respond promptly to customer inquiries via phone, email, and chat.
- Provide accurate information about products and services to customers.
- Assist in resolving customer complaints and issues effectively.
- Maintain customer records and update information in the database.
- Collaborate with team members to enhance service efficiency.
- Identify and escalate priority issues to the appropriate department.
- High school diploma or equivalent required; associate degree preferred.
- Strong verbal and written communication skills.
- Ability to work in a fast-paced and dynamic environment.
- Proficient in using computers and various software applications.
- Strong problem-solving skills and the ability to think critically.
- Excellent organizational and time management skills.
- A positive attitude and a genuine desire to help customers.
Benefits:
- Competitive hourly wage with opportunities for performance-based bonuses.
- Comprehensive health, dental, and vision insurance.
- 401(k) plan with company match.
- Paid time off and flexible work schedules.
- Opportunities for career advancement and ongoing training.
Salary : $38,000 - $48,000
