Customer Service Rep L3

Required Education / Experience

• High School Diploma / GED

Relevant Work Experience

Must be able to respond to direction and work as a member of a team using PC-based information systems in order to retrieve information to analyze customer accounts. Required

Must have the ability to interact with customers over the phone as well as other avenues of contact, in a responsive, productive, and professional manner. Required

Will need to provide outstanding service in every customer encounter and be an effective communicator. Required

Applicant must be proficient in English. Required

Physical Demands

Sit or stand to answer a phone for the duration of the workday

Sit or stand to use a keyboard, mouse, and computer for the duration of the workday

Possess manual dexterity and the ability to use hands for the duration of the workday

Work rotating shifts, including nights, midnights, weekends and holidays

Additional Physical Demands

Must be able to respond to Company emergencies by performing a System Emergency Assignment to restore service to our customers.

All applicants must pass all required placement exams.

Prolonged sitting while answering phones at a computer terminal for the majority of the workday required.

EEO Statement :

Consolidated Edison Company of New York, Inc. (Con Edison), Orange & Rockland Utilities (O&R), and Consolidated Edison Transmission (CET) are equal opportunity employers. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of the individual’s actual or perceived disability, protected veteran status, race, color, creed, religion, sex, age, national origin, gender, gender identity, gender expression, genetic information, marital status, sexual orientation, citizenship, domestic violence victim status, or any other actual or perceived status protected by law.

Technical Difficulty Statement :

For technical issues, please contact us at careerconnect@coned.com