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Customer Service Representative L1-2 Gas Svs.

Con Edison
Bronx, NY Other
POSTED ON 1/6/2025 CLOSED ON 1/28/2025

What are the responsibilities and job description for the Customer Service Representative L1-2 Gas Svs. position at Con Edison?

Overview

This position offers opportunity for professional growth and advancement. Full-time training will be provided. Only applicants that are proficient in English will be considered.

Responsibilities

Core Responsibilities

  • Required to work Full-Time as a Customer Service Representative.
  • Ability to work a hybrid remote work schedule based on company's need.
  • Receive calls from customers and schedule appointments for the Gas Service Line Inspection (SLI) and Natural Gas Detector (NGD) programs using various systems.
  • Proactively make calls to customers and schedule appointments for SLI and NGD using various systems.
  • Receive calls from customers and provide first call resolution on SLI and NGD issues using various systems to complete research on an issue.
  • Perform a high volume of administrative work pertaining to job records.
  • Route SLI work to area Planners and Supervisors using various systems.
  • Provide any and all data corrections, including but not limited to creating new tickets, cancelling tickets, modifying addresses, records as needed, reconciling pictures to inspection/installations, etc) on the work completed using various systems.
  • Utilize various internal and external systems to reconcile any discrepancies regarding records.
  • Research and resolve billing issues related to fines for failure to complete inspections.

Qualifications

Required Education/Experience

  • High School Diploma/GED

Relevant Work Experience

  • Competency in Microsoft Excel, Word, and Outlook Required. Required
  • Well organized, detail oriented and flexible to handle multiple assignments. Required
  • Demonstrate a high level of accuracy, even under pressure. Required
  • Excellent interpersonal and telephone skills. Required
  • Demonstrate good customer service skills Required
  • Must be proficient in English. Required

Licenses And Certfications

  • Driver's License DL Requireduired Required

Physical Demands

  • Sit or stand to answer a phone for the duration of the workday
  • Sit or stand to use a keyboard, mouse, and computer for the duration of the workday

Additional Physical Demands

  • Must be able to respond to Company emergencies by performing a System Emergency Assignment to restore service to our customers.
  • All applicants must pass all required placement exams.
  • Prolonged sitting while answering phones at a computer terminal for the majority of the workday required.

Salary : $25

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