What are the responsibilities and job description for the Customer Service Representative L1-2 Part Time position at Con Edison?
Overview
Con Edison is seeking part-time Customer Service Representatives to work in our Brooklyn Call Center. Selected candidates must possess excellent oral and written communication skills and provide exceptional Customer Service. Selected candidates must be professional, courteous and level-headed while resolving customer inquiries in a pleasant manner. Candidates must be able to attend part-time training within various work locations. Only applicants that are proficient in English will be considered.
Responsibilities
Core Responsibilities
Required Education/Experience
Con Edison is seeking part-time Customer Service Representatives to work in our Brooklyn Call Center. Selected candidates must possess excellent oral and written communication skills and provide exceptional Customer Service. Selected candidates must be professional, courteous and level-headed while resolving customer inquiries in a pleasant manner. Candidates must be able to attend part-time training within various work locations. Only applicants that are proficient in English will be considered.
Responsibilities
Core Responsibilities
- Required to work Part-Time as a Customer Service Representative.
- Required to work at the Customer Operations Call Center within various locations.
- Take multiple calls throughout your work day, assisting customers with all inquiries including electric and/or gas emergencies, billing explanation.
- Utilize various computer based systems to access customer accounts and input transactions.
- Analyze customer accounts to address any billing inquires.
- Hybrid work schedule, please note hybrid work is subject to change.
- Candidates must be able to attend part-time training within various work locations.
Required Education/Experience
- High School Diploma/GED
- Required to work Part-Time as a Customer Service Representative.
- Required HSD or GED
- Must be proficient in English.
- Sit or stand to answer a phone for the duration of the workday
- Sit or stand to use a keyboard, mouse, and computer for the duration of the workday
- Possess manual dexterity and the ability to use hands for the duration of the workday
- Work rotating shifts, including nights, midnights, weekends and holidays
- Must be able to respond to Company emergencies by performing a System Emergency Assignment to restore service to our customers.
- All applicants must pass all required placement exams.
- Prolonged sitting while answering phones at a computer terminal for the majority of the workday required.
Salary : $25
