What are the responsibilities and job description for the Customer Service Representative L1-L2 Part Time position at Con Edison?
Overview
This position offers opportunity for professional growth and advancement. Training will be provided. Only applicants that are proficient in English will be considered.
Responsibilities
Core Responsibilities
Required Education/Experience
This position offers opportunity for professional growth and advancement. Training will be provided. Only applicants that are proficient in English will be considered.
Responsibilities
Core Responsibilities
- Required to work Part-Time as a Customer Service Representative.
- Required to work at the Customer Operations Call Center within various locations.
- Take multiple calls throughout your work day, assisting customers with all inquiries including electric and/or gas emergencies, billing explanation.
- Utilize various computer based systems to access customer accounts and input transactions.
- Analyze customer accounts to address any billing inquires.
- Hybrid work is currently in effect however employee must be flexible. Employees are required to physically report 3 days a week. Employees work virtually from home 2 days a week. Please note, hybrid work is subject to change.
Required Education/Experience
- High School Diploma/GED
- Required to work Part-Time as a Customer Service Representative.
- Required HSD or GED
- Must be proficient in English.
- Ability to push, pull, and lift up to 25 pounds
- Sit or stand to answer a phone for the duration of the workday
- Sit or stand to use a keyboard, mouse, and computer for the duration of the workday
- Possess manual dexterity and the ability to use hands for the duration of the workday
- Ability to stoop, bend, reach, and kneel throughout the workday
- Must be able to respond to Company emergencies by performing a System Emergency Assignment to restore service to our customers.
- All applicants must pass all required placement exams.
- Prolonged sitting while answering phones at a computer terminal for the majority of the workday required.
Salary : $25
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