Required Education / ExperienceHigh School Diploma / GED and 5 years of work related experience orAssociate's Degree and 4 years of work related experience orBachelor's Degree and 2 years of work related experiencePreferred Education / ExperienceBachelor's Degree and a minimum of 2 years of customer service experience.Relevant Work ExperienceMinimum of 2-5 years work experience required with a minimum of 1 year of Customer Operations experience, or equivalent experience demonstrating strong customer-focused responsibilities. RequiredExcellent oral and written communication skills RequiredDemonstrated ability to motivate and manage a workforce RequiredDemonstrated ability to plan, schedule, and efficiently utilize significant equipment and human resources RequiredDemonstrated ability to exercise independent judgment and render sound business decisions RequiredPossess strong computer skills, including proficiency in Microsoft Office products (MS Word, Excel, Powerpoint, Access) and the ability to learn new software applications RequiredMust be detailed oriented and have excellent organizational skills RequiredMust have strong leadership and problem solving skills RequiredPrior supervisory experience PreferredPrior work experience in an operating environment PreferredKnowledge of gas and / or electric meter installations, cycle meter reading, turn on / off of gas and / or electric meters, underground and overhead electric equipment, theft of service, and remote metering devices PreferredKnowledge of CIS and Customer Operations Credit and Collections policies and procedures Preferred1-3 years of Customer Operations experience or equivalent experience demonstrating strong customer focused responsibilities or leadership experience PreferredLicenses And CertficationsDriver's License RequiredAdditional Physical DemandsMust be able to respond to Company emergencies by performing a System Emergency Assignment to restore service to our customers.Must be willing to obtain US DOT Operator Qualification for tasks associated with gas meter turn on / off, valve integrity testing, and identification of hazardous gas conditions.EEO Statement :
Consolidated Edison Company of New York, Inc. (Con Edison), Orange & Rockland Utilities (O&R), and Consolidated Edison Transmission (CET) are equal opportunity employers. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of the individuals actual or perceived disability, protected veteran status, race, color, creed, religion, sex, age, national origin, gender, gender identity, gender expression, genetic information, marital status, sexual orientation, citizenship, domestic violence victim status, or any other actual or perceived status protected by law.
Technical Difficulty Statement :
For technical issues, please contact us at careerconnect@coned.com
