Change Management and Communications Lead

The Change Management and Communications Lead is responsible for planning, implementing, and evaluating change management strategies and activities for various projects in order to help build the organization's capabilities. Will work closely with stakeholders, sponsors, and project teams to ensure the successful adoption and integration of change initiatives. The initiatives and approaches will be technical in nature. This person will be expected to drive communication across different product towers so the ideal candidate will have strong verbal and written communication delivering messages to cross-functional teams and engaging diverse audiences.

The Change Management and Communications Lead must have a deep understanding of change management and project management best practices, with a strong ability to lead, ensure stakeholder alignment, and facilitate efficient collaboration as needed.

Key Relationships:

Reports to Director of Communications

Other key relationships:

• Project Management Office (PMO)
• Change Management and Communications
• Project Managers
• Product Owners
• Engagement Directors
• Learning and Development
• Bottler OCM/ PMO Organizations

Responsibilities:

Change Management:

• Drives and executes change management strategy via a structured methodology, and leads change management activities across multiple functions
• Plan, develop, and implement change management strategies and plans that align with the project objectives and business goals.
• Assess the impact, readiness, and resistance of the changes on the organization, stakeholders, and employees, and develop appropriate mitigation actions.
• Communicate and engage with senior leaders, sponsors, project teams, and affected groups to ensure awareness, understanding, and buy-in of the changes.
• Design, deliver, and evaluate training and coaching programs to equip and support the employees in adopting and using the changes.
• Monitor and measure the effectiveness and outcomes of the change management activities, and report on the progress and challenges.
• Identify and manage issues and risks related to the change management process and escalate them as needed.
• Collaborate and coordinate with other change managers and change agents to ensure alignment and integration of change initiatives across organizations.
• Review and update the change management processes, tools and best practices.
• Ensure all documentation is up to date and accessible to relevant teams.

Communications:

• Develop communication plans to keep stakeholders informed and inspired throughout the change process.
• Create a wide variety of communications for senior leaders (articles, email, posters, newsletters, etc.) with creativity, leader voice, and grammar accuracy
• Writing, editing, document designing and publishing key communication materials for key audiences.
• Deliver timely and relevant messages using various communication channels with the ability to measure the effectiveness and “pull-through” of those communications with qualitative and quantitative analysis.
• Ensure project communications work seamlessly within functional communications strategies and frameworks already in place.

What makes you a good fit?:

Required:

• 5 years of change management leadership experience in Program and Project Management, preferably in technology-driven initiatives.
• Experience in leading multiple large-scale change management programs in a complex technical environment working with implementations, upgrades or roll out of applications
• Strong writing and communication skills, with the ability to create content and deliver clear and engaging messages to diverse audiences
• Develop and administer assessments to measure stakeholder, organization, and user change readiness and adoption metrics and goals Identify opportunities to minimize project risks and escalate as appropriate. Manage and resolve day-to-day escalations from teams. Work in a self-directed environment.
• Project exposure and knowledge of project management methodologies and tools
• Exceptional organizational skills with the ability to manage multiple workstreams.
• Ability to work efficiently, effectively, and pro-actively in a fast pace, deadline orientated, dynamic environment
• Excellent verbal communication skills, with the ability to translate complex project details into clear, actionable updates.
• Familiarity with project management approaches and the project lifecycle.
• Ability to work effectively across all levels of the organization.
• Proficient in MS Office, SharePoint applications
• Bachelor’s degree in business, organizational development, communications, or a related field required

Preferred:

• PROSCI Certification or other current Change Management certification (CMS, CMP, CCMP)
• Program/Project Manager certification (PMP, PMI)
• Prior experience working within the Coca-Cola system or similar large-scale beverage/retail environments.

Work Environment: This role operates in a professional office environment in Atlanta and may require occasional travel for business needs.

What could be the career path following this role?:

While you are the owner of your career, the below represent examples of logical career paths for a PMO Program Manager:

• Director of Change Management and Communications
• Engagement Director
• Bottler or TCCC role

Our people are our most valuable asset.

The collective sum of the individual differences, life experiences, knowledge, inventiveness, innovation, self-expression, unique capabilities and talent that our employees invest in their work represents a significant part of not only our culture, but our reputation and company’s achievement as well. We are smart alone but together we are genius.

We embrace and encourage our employees’ differences in age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other characteristics that make our employees unique.