Quality Assurance & Performance Auditor

Who We Are: Founded in 1975, CONAM Management operates in 10 states across 26 key metropolitan markets, supporting over 60,000 apartment units of both affordable and conventional housing. Our growing team of over 1,700 associates is dedicated to maintaining and enhancing the quality of life for our residents. At CONAM, we foster a collaborative, team-oriented culture where our associates thrive and are valued for their expertise and commitment.

Quality Assurance and Performance Auditor (Hybrid with local travel up to 60-75%) Candidate must reside in San Diego, CA.

This position will support San Diego, CA.

This position is Full-Time | Salary | Full Benefits |Pay Range:  $69,000- 80,000 / Annual Salary, depending on experience. 

What We Are Looking For:  The Quality Assurance & Compliance Auditor ensures that multifamily housing properties adhere to SOPs, financial performance expectations, Fair Housing, and internal quality standards. This role is responsible for conducting property inspections, auditing financial and operational records, and assessing service quality. They are responsible for developing and implementing compliance strategies and making independent decisions on corrective actions. The auditor works closely with property management teams to address deficiencies and implement corrective actions.

Key Responsibilities:

Strategic Compliance & Policy Development

• SOP Creation and recommendations collaborating with Senior Leadership and Legal.
• Enforce policies for SOP compliance and quality assurance procedures across multi-family properties.
• Provide expert guidance on SOP best practices, ensuring company policies align with Fair Housing regulations, financial standards, and operational goals.
• Act as a company standards advisor, collaborating with senior leadership to establish and refine audit frameworks.

On-site Inspections & Performance Reviews

• Develop and oversee compliance audit frameworks for multifamily properties, ensuring alignment with CONAM SOPs, safety regulations, and industry best practices. Establish performance benchmarks and implement corrective strategies where necessary.
• Establish and enforce compliance protocols for office and property operations, ensuring licensing, inspection, and performance metrics align with corporate and regulatory standards. Develop strategies to mitigate compliance risks.
• Develop and implement policies for signage compliance, ensuring properties adhere to operational, safety, and labor law requirements. Conduct high-level assessments and recommend policy changes where needed.

Financial & Operational Audits

• Develop and enforce financial compliance strategies for petty cash and P-Card transactions, identifying risk patterns and recommending policy enhancements.
• Develop and oversee maintenance compliance strategies, ensuring safety protocols align with company policies and regulatory requirements. 
• Establish guidelines for machine guard implementation, PPE usage, and Maintenance O&M documentation standards, conducting high-level audits to assess effectiveness.

Resident File Audits & Compliance Verification

• Develop and oversee the implementation of compliance audit protocols for resident file reviews, ensuring adherence to regulatory and company standards.

Risk Management & Process Improvement

• Oversee and establish quality control processes, setting best practices for compliance documentation and training teams on proper implementation.
• Collaborate with property managers, maintenance teams, and regional leadership to implement process improvements and enhance operational efficiency.

Safety & Emergency Preparedness

• Inspect first aid kits and eye wash stations to ensure they are adequately stocked and operational.

All other duties as assigned.

Knowledge, Skills, and Abilities:

• Bachelor’s degree preferred or equivalent experience in compliance, auditing, or quality assurance
• BostonPost or YARDI Voyager platform experience preferred. RealPage or other affordable platform experience is acceptable.
• Proficient in Microsoft Office (Outlook, Word, Excel, and PowerPoint)
• Experience in quality control, auditing, or compliance within the housing or real estate sector
• Excellent customer service skills and presentation style to ensure associate engagement with audit process
• Excellent analytical, observational, and report-writing skills
• Ability to work independently, conduct on-site evaluations, and travel between properties as needed up to 75%
• Proficiency in reviewing financial records, lease agreements, and compliance documentation 
  
• Valid Driver's license and insurance are required for this position

Why You'll Love Working Here: CONAM Management Corporation is more than just a job — it’s a career where you can grow and be recognized for your expertise in Property Management. We offer competitive pay and, comprehensive benefits package that make working at CONAM even more rewarding.

Our Benefits Include:

• Medical, dental, vision insurance
• Pet insurance
• Life insurance and identity theft protection
• Paid sick and vacation time
• 401(k) plan with company match
• Flexible Spending Accounts (FSAs)
• Employee Assistance Program (EAP)
• Additional perks: Service award days, floating holiday, early earned wage access, and more

At CONAM, we pride ourselves on our culture of excellence and commitment to fostering an inclusive, diverse, and supportive work environment.

Additional Information:

• This position is contingent upon passing a background check, employment verification, drug screening, valid driver’s license and auto insurance.
• CONAM will consider qualified applicants with criminal histories in a manner consistent with the requirement of the law.
• We are an Equal Opportunity Employer and encourage all qualified candidates to apply.

Ready To Make An Impact?
If you're excited about joining a team that values your skills and offers great benefits, click “APPLY”.

Pay Bands: Pay bands are established based on geographic location, internal equity, market conditions, and candidate qualifications. We provide competitive compensation based on experience and qualifications.

Salary : $69,000 - $80,000