Physician Clinic Medical Director

Overview

Are you ready to take your career to new heights? At Concentra, you will be a vital member of our patient care team and play a crucial role in providing exceptional care to our patients. Our mission is to improve the health of America's workforce, one patient at a time. Join us at Concentra and see how your clinical competency and compassion can make a meaningful difference in the lives of the patients you serve.

The Medical Director functions to support the Director of Medical Operations to ensure consistency of clinical care delivery, clinician onboarding, as well as supporting market clinical and financial strategies and tactics as determined by the director team. As a Medical Director for the area, he/she will have responsibilities of onboarding, coaching, and ensuring that standard workflows are performed and clinical delivery is best in class. The Medical Director will provide clinical coverage, treating in centers, creating space to perform delegated Medical Director responsibilities.

Responsibilities

• 100% center based providing direct patient care, mentoring, leading by example, and demonstrating clinical excellence and an exceptional patient experience. Assumes role and responsibilities of CMD, whether functioning in the capacity of a CMD at a specific location or in the capacity of the Market Float providing coverage for an open CMD position.
• Collaborates under Director of Medical Operations (DMO) direction to identify opportunities to improve clinical quality, workflows, safety, center performance, patient and client experience and satisfaction metrics, or other facets of the practice.
• Works with director team (primarily DMO and Director of Therapy Operations (DTO) to identify clinical improvement opportunities and ensure appropriate support and workflow compliance that foster an environment optimal for patient care.
• Mentors and trains future clinical leaders as well as newly hired and tenured clinicians. Fosters an environment of collaboration, professionalism, patient/colleague safety, quality care, continuous improvement and reward and recognition.
• Understands center financial drivers and outcomes, along with available tools in order to achieve annual business and strategic plans. Assists CMD’s to understand same.
• Maintains and leverages relationships with employers, payers, referral sources, networks, and local communities to drive market growth. Responds to requests and issues within 24 hours.
• Assists with the planning of clinician meetings, leads, or assists in conducting
• Assists DMO and EA in managing staffing in centers and adjustments for unforeseen coverage needs
• May be required to observe drug/alcohol testing of patients

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Qualifications

• Board Certified Family Medicine, Internal Medicine, or Occupational Medicine
• Current unrestricted medical license in state of jurisdiction as required for clinical and/or business duties
• Unrestricted DEA license for state of jurisdiction
• Medical degree (MD) or Doctor of Osteopathy (DO) degree from accredited institution

Job-Related Experience

• Preferred two years' directly applicable experience including relevant clinical and supervisory experience for clinical scope
• Preferred two years’ experience in managed care and physician management.
• Experience developing and leading medical management and quality improvement programs, preferably in a managed care setting.

Job-Related Skills/Competencies

• Concentra Core Competencies of Service Mentality, Attention to Detail, Sense of Urgency, Initiative and Flexibility
• Ability to make decisions or solve problems by using logic to identify key facts, explore alternatives, and propose quality solutions
• Outstanding customer service skills as well as the ability to deal with people in a manner which shows tact and professionalism
• The ability to properly handle sensitive and confidential information (including HIPAA and PHI) in accordance with federal and state laws and company policies
• Agrees, supports, and commits to Concentra’s core practice standards and Policies and Procedures
• Excellent communication skills including speaking, presentation, listening, telephone, negotiation, business, and medical writing skills necessary to convey information to supervisors, peers, or customers
• Demonstrate a high level of skill with interpersonal relationships and communications.
• Working knowledge of Human Resource principles and practices of personnel recruitment, selection, coaching and other aspects of performance management Proven ability to effectively supervise other professionals
• Skilled in reviewing the clinical work of others according to professional standards and practice guidelines
• Ability to supervise, evaluate, coach, and develop staff
• Fosters a cooperative and harmonious working climate conducive to maximize employee morale and productivity
• Ability to “put patients first” and enjoys treating patientsSuperior patient/customer service and “bed side manner” skills
• Must be a team player in a multidisciplinary environment Demonstrates a value of all contributions to product and outcome
• Displays a professional, approachable, and selfless demeanor (no arrogance) at all times both to external and internal clients
• Ability to display high degree of inspiration for team members to retain focus of providing highest levels of customer satisfaction
• Willingness to learn and continuously improve, to be audited, observed, and reviewed; is positively responsive to feedback