What are the responsibilities and job description for the Refund Specialist position at Concentra Career Choice?
Overview
Please be advised, if you are viewing this position on Indeed, that the salary rate/range set forth herein was provided by Indeed. Concentra's market specific rate/range will be provided during the interview process.
JOB SUMMARY:
Under indirect supervision, performs a variety of tasks researching refund requests, overpayments, credit balances and ensuring money is correctly applied and overpayments are refunded to the appropriate party timely in accordance with Concentra policies, practices, and procedures.
Responsibilities
Determining Refunds:
- Researches credits on account receivables, unapplied balances and resolves balances
- Reconciles receipt summaries and resolves balances
- Contact payers (non-injury and injury) to determine if payments can be applied and process paperwork for payment transfer
- Researches and processes refund transactions such as duplicate payments and checks received in error
- Researches and transfers unidentified payments to appropriate accounts/charges
Documentation:
- Researches and pulls copies of previously paid checks
- Processes refund request spreadsheets/forms and makes appropriate copies
- Submits electronic refund requests to accounts payable with manager approval and documents request date
- Files and maintains refund copies
- Identifies additional documentation needs
- Performs other duties as assigned
Mailing of Refunds
- Records refund checks and documents necessary information in systemMails refund checks in a timely manner
Qualifications
EDUCATION/CREDENTIALS:
- High school diploma or equivalent
JOB-RELATED EXPERIENCE:
- One year Accounts Receivable or payment posting experience preferred
DEMONSTRATED JOB-RELATED SKILLS/COMPETENCIES:
- Familiarity with refund process
- Familiarity with Windows Excel and Word
- Familiarity with medical coding
- Demonstrated strong organizational and communication skills
- Demonstrated good analytical and data entry skills
- Demonstrated ability to operate 10 key numerical pad by touch
- Demonstrated ability to complete detailed work accurately and under time constrictions
WORKING CONDITIONS/PHYSICAL DEMANDS:
- Office environment
- Ability to work overtime as needed
This job requires access to confidential and sensitive information, requiring ongoing discretion and secure information management.
