TMO-Technical Product Owner/Scrum Master

Job Title:

TMO-Technical Product Owner/Scrum Master

Job Description

We’re Concentrix. A new breed of tech company — Human-centered. Tech-powered. Intelligence-fueled.

We create game-changing solutions across the enterprise, that help brands grow across the world and into the future. We are trusted by clients across all major sectors, from up-and-coming success stories to iconic Fortune Global 500 brands in over 70 countries spanning 6 continents.

Our game-changers:
* Challenge Conventions
* Deliver outcomes unimagined
* Create experiences that go beyond WOW

If this is you, we would love to discuss career opportunities with you.

In our Concentrix Catalyst team, you will work with the engine that powers the experience design and engineering capabilities at Concentrix. A leading global solutions company that reimagines everything CX through strategy, talent, and technology. We combine human-centered design, powerful data, and strong tech to accelerate CX transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.

We’re a remote-first company looking for the absolute best talent in the world. Experience the power of a game-changing career.

Concentrix is currently looking for a Technical Product Owner that comes from Scrum Master background and experience.

This position is on-site 3 days a week in the Frisco, Texas Area.

Technical Product Owner plays a principal role in supporting and identifying opportunities for new and/or enhanced product components; drives a solution set based on defined business requirements; develops and implements organization-wide launch plans; plans and prioritizes work around resources.
Technical Product Owner uses the best practices found in project management, product/software design and development, user experience design, architectural design, and business management. You’re the mastermind who knows what will make the business prosper, what’s technically possible and how to make it happen.

• Most critical: Creation of technical user stories (API, UI and Commerce) which a primary part of the position.  Work with the product manager and priorities and to ensure user story definition is accurate.
• Proficient in Jira, Jira Align and Confluence is must.
• Proficiency is MS Visio is must to create the functional flow diagrams
• Proficiency in Visual Studio Code or PlantUML is must to create the sequence diagrams.
• Knowledge on APIGEE, CI/CD Pipeline, Gitlab is good to have to perform the daily duties.
• Proficiency is SwaggerHub is must to document/design the API requirements.
• Proficiency in Postman is must to do the API testing.
• Proficiency in Splunk and AppDynamics or other competitive/similar tools is must to help the Developers and SDETs during issue triaging.
• Knowledge on Amazon Web Services (AWS) is good to have to perform the daily duties.
• Seek direct end user feedback to identify and define product requirements and enhancements.
• Knowledge on Cloud security services and API security best practices is good
• Synthesize the information into clear recommendations to support the development of innovative and user-centered solutions.
• Work with broader internal teams to gather specific project requirements and implement them using the agile development methodologies.
• Participate in the agile ceremonies and help constantly raise the bar of the team.
• Provide clear direction to software engineers/developers and answer any specific questions on timely manner.
• Lead and assist with development, testing, migrations, production cutovers and application onboarding.
• Support industry standards, regulatory compliance, and customer business requirements.
• Stay current with industry trends and how they might impact tools, training, and support of existing and potential customers.
• Works cross-functionally with business teams to help resolve pain points and reduce manual work.
• Continuously improve the product features and performance.

Minimum Requirements

• Bachelor's degree in Computer Science or related field
• Minimum 4 years of Technical Product Owner Experience or equivalent
• Able to create/modify Swaggers to describe API design and requirements
• Able to translate frontline experiences into technical requirements
• Solid knowledge of middle layer and back-end system integration
• Experience and knowledge working with frontline users and platforms
• Ability to translate high technical solutions/problems to audiences at varying technical levels.
• Strong ability to prepare and present technical documentation
• Experience working with APIs/UI preferred
• Experience working with teams that support frontline experiences
• Experience working with teams that work directly with business partners
• Extensive knowledge of IT concepts, strategies, methodologies, architectures and technical standards
• Other Qualifications
• Excellent communication and cross-group collaboration skills
• Must have experience in SAFe environment, preferred SAFe POPM certification is mandatory for this role.

The deadline to apply for this position is 3/24/2025.

#LI-Onsite

#LI-Friscotexas

#ConcentrixCatalyst

Location:

USA, TX, Work-at-Home

Language Requirements:

Time Type:

Full time

Physical & Mental Requirements: While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.

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Concentrix is an Equal Opportunity/Affirmative Action Employer including Disabled/Vets.

For more information regarding your EEO rights as an applicant, please visit the following websites:

•English

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If you wish to review the Affirmative Action Plan, please click here.