Data / BA Analyst

Job Title:

Data / BA Analyst

Job Description

We’re Concentrix. A new breed of tech company — Human-centered. Tech-powered. Intelligence-fueled. We create game-changing solutions across the enterprise, that help brands grow across the world and into the future. We are trusted by clients across all major sectors, from up-and-coming success stories to iconic Fortune Global 500 brands in over 70 countries spanning 6 continents.

Our game-changers:

• Challenge Conventions
• Deliver outcomes unimagined
• Create experiences that go beyond WOW

If this is you, we would love to discuss career opportunities with you. In our Concentrix Catalyst team, you will work with the engine that powers the experience design and engineering capabilities at Concentrix. A leading global solutions company that reimagines everything CX through strategy, talent, and technology. We combine human-centered design, powerful data, and strong tech to accelerate CX transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.

Concentrix provides eligible employees with an opportunity to enroll in many benefit programs, generally including private medical plans, great compensation package, retirement savings plans, paid learning days, and flexible workplaces. Specific benefits plans will vary by country/region.

We’re a remote-first company looking for the absolute best talent in the world. Experience the power of a game-changing career.

We are looking for an insightful Business Analyst to join our team, dedicated to enhancing business processes through strategic data analysis and strong communication. The role involves collaborating with stakeholders to understand business needs and translate them into analytical insights and actionable solutions.

Key Responsibilities:

• Conduct thorough analysis of business processes and workflows to identify areas for improvement.
• Use Microsoft Excel to create comprehensive reports, pivot tables, and extract data for business insights.
• Develop and execute basic to mid-level Oracle SQL queries to support data-driven decision-making.
• Apply Python scripting for data manipulation and analysis as needed.
• Utilize basic Linux commands for data-related tasks.
• Communicate effectively with stakeholders to present findings and propose solutions.
• Assist in the implementation of new processes and ensure alignment with business goals.
• Knowledge of PTC tools is advantageous.

Qualifications:

• Bachelor’s degree in Business Administration, Information Systems, or a related field.
• Strong experience in business analysis and data interpretation.
• Proficiency in Microsoft Excel and Oracle SQL.
• Basic to mid-level understanding of Python scripting and Linux commands.
• Exceptional communication and interpersonal skills.
• Experience with PTC tools is a plus

#LI-Onsite

#ConcentrixCatalyst

Location:

USA Omaha 222 South 15th Street, Suite 402S

Language Requirements:

Time Type:

Physical & Mental Requirements: While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.

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Concentrix is an Equal Opportunity/Affirmative Action Employer including Disabled/Vets.

For more information regarding your EEO rights as an applicant, please visit the following websites:

• English
• Spanish

To request a reasonable accommodation please click here.

If you wish to review the Affirmative Action Plan, please click here.