What are the responsibilities and job description for the Site Reliability Engineer position at Concentrix?
Information Technology
Job Title:
Site Reliability Engineer (AEM, Java)Job Description
We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.
The Concentrix Technical Products and Services team is the driving force behind Concentrix’s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.
Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.
Join us and be part of this journey towards greater opportunities and brighter futures.
We are seeking a Site Reliability Engineer (SRE) with expertise in Adobe Experience Manager (AEM) and Alpine.js to join our dynamic team. The ideal candidate will be responsible for ensuring the reliability, scalability, and performance of AEM-based web applications, while also supporting the development and deployment of frontend applications utilizing Alpine.js.
Key Responsibilities
- Ensure System Reliability & Performance: Maintain high availability, performance, and stability of AEM applications by proactively monitoring and optimizing system resources.
- Infrastructure & Automation: Develop and maintain infrastructure as code (IaC) solutions using Terraform, Ansible, or similar tools to automate deployments and configuration management.
- CI/CD & Deployment Pipelines: Design, implement, and manage CI/CD pipelines for AEM and Alpine.js applications to support automated deployments and reduce time-to-market.
- Observability & Monitoring: Implement logging, alerting, and monitoring solutions (New Relic, Datadog, Splunk, or similar) to proactively identify and resolve production issues.
- Incident Management & Troubleshooting: Respond to and resolve production incidents, performing root cause analysis (RCA) and implementing long-term fixes.
- Security & Compliance: Ensure applications adhere to security best practices, including vulnerability scanning, access controls, and compliance with organizational security policies.
- Collaboration with Development Teams: Work closely with AEM developers, frontend engineers, and DevOps teams to ensure smooth integration of AEM and Alpine.js components.
- Performance Optimization: Identify and resolve performance bottlenecks in AEM workflows, caching strategies (Dispatcher, CDN), and frontend Alpine.js components.
Required Skills & Experience
- Proven Experience: 3 years of experience as an SRE, DevOps Engineer, or related role working with AEM-based applications.
- AEM Expertise: Strong understanding of Adobe Experience Manager (AEM) architecture, deployment, and content delivery strategies.
- Frontend Technologies: Familiarity with Alpine.js for lightweight frontend development and interaction with AEM components.
- Cloud & Infrastructure: Experience with cloud platforms (AWS, Azure, or GCP) and containerization (Docker, Kubernetes).
- CI/CD & Automation: Hands-on experience with Jenkins, GitHub Actions, GitLab CI, or similar CI/CD tools.
- Monitoring & Logging: Proficiency in tools like Prometheus, Grafana, ELK Stack, or similar.
- Networking & Caching: Understanding of CDN, reverse proxy setups (Apache, Nginx), and AEM Dispatcher configurations.
- Scripting & Programming: Proficiency in Bash, Python, or other scripting languages for automation tasks.
Nice to Have
- Experience with GraphQL or REST API integration for AEM and Alpine.js applications.
- Familiarity with Content Delivery Networks (CDN) such as Akamai, Cloudflare, or AWS CloudFront.
- Knowledge of Terraform, Helm, or similar IaC tools.
- Experience with security best practices in AEM environments.
At Concentrix, we provide customer experience solutions that may involve handling sensitive data. As part of our hiring process, all candidates must undergo a background check in accordance with applicable law, which will include identity verification and employment eligibility.
The base salary range for this position is $91,457 - $137,186 , plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program, 401(k) retirement plan, paid time off and holidays.
The position will be posted till 04/23/2025.
#LI-Hybrid
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Location:
USA Lenexa 14121 West 95th St., Santa Fe 95 Business ParkLanguage Requirements:
Time Type:
Full time
Physical & Mental Requirements: While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.
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