What are the responsibilities and job description for the Social Media Case Management Specialist position at Concentrix?
As a Social Media Case Management Specialist, you will ensure service delivery meets contractual KPIs by resolving complex customer issues and maintaining broad knowledge of client products. You will act as a help desk for escalated issues from high-level users, including advertisers, by troubleshooting campaigns and payment problems. Ensuring compliance with legal requirements, you will maintain proactive communication with users and navigate internal stakeholder needs. Collaborating within teams, you will resolve tickets efficiently while maintaining a high level of service for both internal and external stakeholders
