Technical Product Owner/Manager

Job Title:

Technical Product Owner/Manager

Job Description

We’re Concentrix. A new breed of tech company — Human-centered. Tech-powered. Intelligence-fueled.

We create game-changing solutions across the enterprise, that help brands grow across the world and into the future. We are trusted by clients across all major sectors, from up-and-coming success stories to iconic Fortune Global 500 brands in over 70 countries spanning 6 continents.

Our game-changers:

• Challenge Conventions

• Deliver outcomes unimagined

• Create experiences that go beyond WOW

If this is you, we would love to discuss career opportunities with you.

In our Concentrix Catalyst team, you will work with the engine that powers the experience design and engineering capabilities at Concentrix. A leading global solutions company that reimagines everything CX through strategy, talent, and technology. We combine human-centered design, powerful data, and strong tech to accelerate CX transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.

Technical Product Owner/Manager

Location- Overland Park, KS

Key Responsibilities

• Develop and communicate the product vision, product operations, product strategy, and roadmap for the Domain Management
• Research and analyse the market/partner trends, customer and external feedback, user behaviour, and competitive landscape to identify and validate the product features, opportunities and requirements.
• Define and prioritize the product features and specifications, and collaborate with the engineering, test, telemetry, release management teams to deliver high-quality and user-centric solutions, through the use of enterprise and self-assigned tools, including Planview, JIRA, FIT and other forms of resource, product, feature management and financial tracking measures.
• Manage the product backlog and release planning, and coordinate the product launch and post-launch activities, including testing, documentation, training, and support.
• Establish and track the product performance metrics and KPIs, and leverage data and insights to optimize the product functionality and usability. Formulate data driven reporting and operations for leadership and team members to derive data-driven decision-making actions.
• Lead and mentor the TMM/O resources, engineering, testing and other product team(s), and foster a culture of collaboration, innovation, and customer focus, while obsession with 3S – stability, security and scalability.

Required Qualifications and Skills

• Bachelor's degree in computer science, engineering, or technical, product related field, or equivalent work experience.
• Mandatory experience with leading, planning and launching consumer, high volume product or web, web-enabled product, needing to support large traffic volume, surge usage scenarios.
• At least 10 years of product management, product engineering experience, managing product lifecycle in the digital and web domain, mandatory in a B2B or B2C environment.
• Proven track record of delivering successful and impactful digital and digital, mobile, consumer set-top app, cyber and web products, from ideation to launch and beyond. Working beyond inheriting operations and a version 1.0 product.
• Strong knowledge of SEO, Web/Digital Performance standards and trends - Pages peed, Core web vitals and Lighthouse like tools. Ability to adapt and apply necessary tools and metrics to formulate performance data & metrics.
• Excellent and clear ability for communication, presentation, and interpersonal skills, with the ability to articulate and advocate the product vision and value proposition to various audiences at all levels, from technical resources to leadership, business focused resources.
• Exceptional analytical, problem-solving, and decision-making skills, with the ability to handle ambiguity and complexity.
• Customer-centric and user-oriented mindset, with a passion for creating delightful and engaging user experiences.
• Agile and lean product development methodologies, and best practices.

Mandatory hands-on experience with current tools is required

• Planview
• JIRA
• FIT
• Product Management Lifecycle
• Financial Tracking - through adhoc Excel to JIRA/Other Feature work tracking.

#LI-Hybrid

#LI-Onsite

#ConcentrixCatalyst

Location:

USA Lenexa 14121 West 95th St., Santa Fe 95 Business Park

Language Requirements:

Time Type:

Full time

Physical & Mental Requirements: While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.

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Concentrix is an Equal Opportunity/Affirmative Action Employer including Disabled/Vets.

For more information regarding your EEO rights as an applicant, please visit the following websites:

• English
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