What are the responsibilities and job description for the VR GAMING APP DEVELOPER SUPPORT SPECIALIST position at Concentrix?

VR Gaming App Developer Support Specialist

Customer Service and Support (https : / / jobs.concentrix.com / job-search / ?category=Customer Service and Support)

Location

Austin, Texas, United States of America

Apply Now (https : / / apply.concentrix.com / global / en / apply?jobSeqNo=CONCGLOBALR1510202EXTERNALENGLOBAL&step=1&utm_source=none)

Job Title :

VR Gaming App Developer Support Specialist

Job Description

In the role of VR Developer Support Specialist, you will assist developers through case management, troubleshooting, ticket resolution and provide continuous improvement for our client. Our Developer Support Specialists have a passion for the gaming community and provide a high level of attention to detail when resolving tickets for the VR gaming developers.

A NEW CAREER POWERED BY YOU

Are you looking for a career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a company that earns

Worlds Best Workplaces

Happiest Employees

Best Companies for Career Growth

awards every year? Then a

Developer Support Specialist

position at Concentrix is just the right place for you!

CAREER GROWTH AND PERSONAL DEVELOPMENT

This is a great opportunity to reimagine an all-new career journey and develop friends for life at the same time. Well give you all the training, technologies, and continuing support youll need to succeed. Plus, at Concentrix, theres real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! Thats why we offer a range of FREELearning and Leadership Development programs designed to set you on your way to the kind of career youve always envisioned.

WHAT YOU WILL DO IN THIS ROLE

As aDeveloper Support Specialist, you will :

Escalate non-standard submissions

Report on trends and advocate for platform level solutions

Communicate with developers and internal partners about their ticket inquiries

Use problem solving skills, in conjunction with tools and resources, to resolve non-standard and / or escalated issues

Ensure service delivered to our customers meets contractual Key Performance Indicator (KPIs)

Solve problems or offer solutions that are that are generally unstructured and require extensive clarification

Maintain in-depth knowledge of client products and / or services

YOUR QUALIFICATIONS

Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every interaction. Other qualifications for ourDeveloper Support Specialistrole include :

Strong written and verbal communication skills, ability to clearly document complex bugs and the steps to reproduce

Resolution mindset, proven experience helping advertisers navigate the client online platform tools to a solution

Meticulous attention to detail

Strong organizational skills with the ability to prioritize levels of urgency within an assigned case load

Tolerance for repetitive work in a fast-paced, high production work environment

Ability to work as a team member, as well as independently and collaboratively

Demonstrate patience in all customer contact situations, including maintaining a pleasant and professional tone and manner

Ability to work with and wear VR equipment daily and for extended periods of time if needed

Strong organizational skills with the ability to prioritize levels of urgency within an assigned case load

Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly

Strong computer navigation skills and PC Knowledge

ADDITIONAL REQUIREMENTS

18 Years of age or older with a completed High School Diploma or GED required

Extensive personal or professional experience with video gaming, virtual reality (VR) required

Minimum of 1 to 3 Years of experience in Call Center, Technical Support, Office Administrative or Social Media preferred

BA / BS degree preferred

Able to rotate shifts as needed as well as adhere to shift schedules and maintain acceptable attendance.

Employment for this position will begin onsite in office starting on day 1 of employment at

11800 Alterra Pkwy

Austin, TX 78758.

The employment location may at any time change from this address to the downtown Austin location at

300 W 6th St, Austin, TX 78701

and all candidates must be flexible to change to employment in person onsite at this office in the future.

WHATS IN IT FOR YOU

One of our companys Culture Beliefs says, We champion our people. Thats why we significantly invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And well invest in YOU to aid in your career path and in your personal development. In this role, youll also be provided with :

Highly competitive wage and inclusive onsite perks

Complimentary gourmet meals at onsite cafeteria - Free breakfast and lunch with snacks and drinks!

Employee rewards and recognition programs

Lucrative employee referral bonus opportunities

401K with company match; paid PTO and holidays; medical, dental, and vision insurance; and a comprehensive Employee Assistance Program (EAP)

Health and wellness programs with trained partners to help promote a healthy you

Mentorship programs that support your rewarding career journey

A modern, state-of-the-art office setting with advanced technologies and a great team

Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support

REIMAGINE THE BEST VERSION OF YOU!

If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440,000 game-changers around the globe call Concentrix their employer of choice.

Location :

USA Austin 13011 McCallen Pass Bldg D

Language Requirements :

Time Type :

Physical & Mental Requirements : While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.

If you are a California resident, by submitting your information, you acknowledge that you have read and have access to theJob Applicant Privacy Notice for California Residents (https : / / www.concentrix.com / resource / job-applicant-privacy-notice-for-california-residents / )

Eligibility to Work :

In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position.Must residein the United States or have a valid U.S. address for residence.

Where Job May be Performed :

Currently, this position may be performed only in the states listedhere (https : / / jobs.concentrix.com / global / en / advisor-positions) .

Concentrix is an EqualOpportunity / AffirmativeAction Employer including Disabled / Vets.

For more information regarding your EEO rights as an applicant, please visit the followingwebsites :

English (https : / / www.eeoc.gov / sites / default / files / 2023-06 / 22-088_EEOC_KnowYourRights6.12.pdf)

Spanish (https : / / www.eeoc.gov / sites / default / files / 2023-06 / 22-088_EEOC_KnowYourRightsSp6.12.pdf)

To request a reasonable accommodation please clickhere (https : / / jobs.concentrix.com / global / en / reasonable-accomodation) .

If you wish to review the Affirmative Action Plan, please clickhere (https : / / jobs.concentrix.com / global / en / affirmative-action) .

Apply Now (https : / / apply.concentrix.com / global / en / apply?jobSeqNo=CONCGLOBALR1510202EXTERNALENGLOBAL&step=1&utm_source=none)

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What are the responsibilities and job description for the VR GAMING APP DEVELOPER SUPPORT SPECIALIST position at Concentrix?

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