What are the responsibilities and job description for the Collections Specialist position at Concern Housing?
About the Position
Concern Housing is a non-profit agency committed to providing safe and affordable housing. We are seeking a Property Manager to support our mission. This role will play a critical part in ensuring timely rent collection and resolving outstanding balances while maintaining a compassionate and professional approach.
Main Responsibilities:
1. Rent Collection & Account Management: Monitor tenant accounts, generate and distribute monthly rent invoices and notices, follow up on delinquent accounts, and communicate with tenants to resolve past-due balances.
2. Tenant Communication: Conduct outreach to tenants via phone, email, and written correspondence to address payment issues, provide clear explanations of account statuses, balances, and repayment options, and offer support in accessing financial resources or rental assistance programs.
3. Compliance & Reporting: Ensure collections activities comply with federal, state, and local housing laws and regulations, maintain accurate and up-to-date records of all tenant communications and account activities, and prepare monthly and quarterly reports on collections performance and delinquency rates for management.
4. Collaboration with Internal Teams: Work closely with property managers and finance staff to address tenant concerns and coordinate eviction prevention efforts, partner with social services staff to connect tenants with supportive resources, and assist in preparing documentation for legal proceedings related to evictions or collections.
Requirements:
High school diploma or equivalent required; associate's or bachelor's degree in finance, business administration, or a related field preferred. Minimum of 2-3 years of experience in collections, property management, or a related field, proficient in Property management software (e.g., Yardi, AppFolio), Microsoft Office Suite, and working in affordable housing or with nonprofit organizations.
Concern Housing is a non-profit agency committed to providing safe and affordable housing. We are seeking a Property Manager to support our mission. This role will play a critical part in ensuring timely rent collection and resolving outstanding balances while maintaining a compassionate and professional approach.
Main Responsibilities:
1. Rent Collection & Account Management: Monitor tenant accounts, generate and distribute monthly rent invoices and notices, follow up on delinquent accounts, and communicate with tenants to resolve past-due balances.
2. Tenant Communication: Conduct outreach to tenants via phone, email, and written correspondence to address payment issues, provide clear explanations of account statuses, balances, and repayment options, and offer support in accessing financial resources or rental assistance programs.
3. Compliance & Reporting: Ensure collections activities comply with federal, state, and local housing laws and regulations, maintain accurate and up-to-date records of all tenant communications and account activities, and prepare monthly and quarterly reports on collections performance and delinquency rates for management.
4. Collaboration with Internal Teams: Work closely with property managers and finance staff to address tenant concerns and coordinate eviction prevention efforts, partner with social services staff to connect tenants with supportive resources, and assist in preparing documentation for legal proceedings related to evictions or collections.
Requirements:
High school diploma or equivalent required; associate's or bachelor's degree in finance, business administration, or a related field preferred. Minimum of 2-3 years of experience in collections, property management, or a related field, proficient in Property management software (e.g., Yardi, AppFolio), Microsoft Office Suite, and working in affordable housing or with nonprofit organizations.
