What are the responsibilities and job description for the Business Analyst/Product Analyst position at Concero?
- Actively engaged member of the OMS Product Team
- Work closely with stakeholders to solidify business requirements, mapping business processes, mapping integration flows, documenting journeys, and authoring business requirements to ensure high quality solutions
- Ability to create source/target mapping of current and future state system integrations
- Obtain, evaluate and reconcile information gathered from multiple sources; distinguish user requests from true underlying needs.
- Assist in defining SLA’s and creating service metrics as well as displaying them to stakeholders
- Collaborate with other BA’s to create connected end-to-end solutions
- Collaborate with team members to root cause support items and feed them into the CIP Backlog
- Collaborate with team members and subject matter experts to create test plans and manage the User Acceptance Testing processes
- Think outside the box when facing new or difficult challenges within a fast pace, ever-changing, and high-speed growth environment
- Provide expertise and guidance to QA resources by thoroughly understanding capabilities, communicating acceptance criteria, and assisting with user acceptance testing.
- Assist stakeholders in items such as general OMS Reporting and Dashboard creation
- Ability to communicate at a high level
1. Required
- Strong communication skills both written and verbal
- Process oriented and results driven
- Proved 3 years of Business Analyst
- Understanding of highly integrated digital platforms
- Knowledge of Salesforce or other CRM tools (Administrative or Object specific experience a plus)
- Knowledge of continuous integration and continuous delivery
- Ability to use design thinking and end-to-end solution-based approaches when solving business problems
- Possess a broad understanding of business and technology strategies and business processes that impact and enhance profitability
- Clear understanding of Agile Methodology
- Experience working within a SaaS platform
- Knowledge of Source Control Systems
- Knowledge of Change Management Practices
2. Highly Desirable
- OMS Experience
- Experience working CPG company
- Knowledge in Supply Chain and Logistics
- Experience working in the pet food and/or health industry
- Experience creating flowcharts, entity relationship and business diagrams using Microsoft Visio
- High volume, high availability, system design and analysis experience preferred
- Product management and life cycle experience preferred
- Experience building requirements to support systems integration (EDI, XML, Flat file, service-based integration, SOAP, REST, ESB)
- Service provider and/or solutions consulting experience desired
- Experience logging defects/tickets in a ticketing system such as JIRA
Salary : $55 - $60
