What are the responsibilities and job description for the Senior Operations Data Coordinator position at ConcertAI, LLC?
Senior Operations Data Coordinator, Plymouth Meeting, PAResponsibilities Playing a key role in supporting standard production cycles, ad-hoc inquiries, new development, and client interaction. Performing Quality Control activities as part of weekly production work. o Monitoring inbound files daily to ensure that data is processed correctly and generating internal reports and performing trend analysis. Client data inquiries, bugs, and ad-hoc requests in Jira (documenting, troubleshooting, triaging, and communicating to client). Responding to help desk inquiries and assisting with any requested research. Working with programmers and other departments to identify root causes of data issues. Overseeing production processes related to data management, Quality Control, reporting and delivery. Identifying production issues and working with technical teams to resolve them accordingly. Generating internal and client-facing reports for key stakeholders. Participating in client status meeting by reporting status of data inquiries, bugs, and ad-hoc requests. Presenting Project / inquiry status updates using Power point, MS excel or MS Word. Communicating effectively to help clients understand technical issues and corrective action plans. Participating in process improvements and development for implementation and estimation. Writing Standard Operating Procedures. Providing technical support to QC Analysts, Business Analysts upon discovery of QC failures. Identifying gaps in QC processes and assisting in the development of process improvements related to data quality using SQL, MS Excel and MS Power BI. Developing new automated processes to increase efficiencies using SQL and Excel.Qualifications THIS POSITION REQUIRES A BACHELOR'S DEGREE (OR FOREIGN EQUIVALENT) IN BIOCHEMISTRY, MOLECULAR BIOLOGY, IMMUNOLOGY, BUSINESS INTELLIGENCE & ANALYTICS, OR IN A CLOSELY RELATED FIELD, PLUS 3 YEARS OF WORK EXPERIENCE AS AN OPERATIONS DATA COORDINATOR OR IN A CLOSELY RELATED OCCUPATION.Special Requirements : REQUIRED EXPERTISE / KNOWLEDGE : 1. in the Pharma industry in a client facing or customer supporting role. 2. Strong analytical background with experience working with data related to specialty therapeutic areas (i.e. clinical trial data, electronic health records, sales, claims or patient level data / Protected Health Information). 3. SQL experience for data management, troubleshooting, data investigation (specifically : MS-SQL, Transact-SQL).4. Expertise in Excel to assist with reporting of client facing dashboards highlighting data trends and performance based analytics. 5. Experience with SQL and excel to assist with the development of automated feed / data tracking reporting tools, process improvements and trend analysis. 6. Familiarity with Atlassian JIRA. MUST POSSESS EXPERTISE / KNOWLEDGE SUFFICIENT TO ADEQUATELY PERFORM THE DUTIES OF THE JOB BEING OFFERED. EXPERTISE / KNOWLEDGE MAY BE GAINED THROUGH EMPLOYMENT EXPERIENCE OR EDUCATION. SUCH EXPERTISE / KNOWLEDGE CANNOT BE "QUANTIFIED" BY "TIME." Telecommuting PermittedConcert HealthAI Management Co LLC, D / B / A ConcertAI, LLC is an equal opportunity employer.CONTACT : mpaderondoria@concertai.comREFERENCE : SS-25