Patient Access Specialist

Overview

Kolmac Integrated Behavioral Health and Concerted Care Group (CCG) is a leading outpatient treatment provider in the Mid-Atlantic region. We are committed to treating individuals whose lives have been impacted by substance use and mental health disorders. We do this by providing compassionate and evidence-based treatment, aimed at improving the quality of life for those we serve.

We are dedicated to a client-centered mission that achieves measurable outcomes through a culture of diversity and inclusion. Driven by our innovative integrated behavioral model, we empower our team to make a meaningful impact every day.

We stand behind our commitment to diversity, equity and inclusion, which are the core of our company with our patients and employees. Our leadership team invests to enhance the programs we offer patients to expand access to care and offer flexibility. Patient care is at the heart of everything we do. We want your experience and expertise on our team!  When you join our organization, you are connecting to a committed and caring group of colleagues.

We are currently in search of an experienced Patient Access Specialist for our Baltimore, MD location. The Patient Access Specialist at Kolmac Integrated Behavioral Health and all its subsidiaries ("Kolmac" or the "Company") is responsible for managing the flow of patients and visitors in and out of the front door as well as front waiting area.  This includes implementing administrative systems, following procedures and policies, monitoring administrative projects, and working collaboratively with care providers to facilitate program and budgetary goals. 

Responsibilities

• This location is open Monday - Friday 5:00am to 5:00pm; the Patient Access Specialist will typically work 8-hour days, scheduled from 5:00am-1:00pm; they will also need to be willing to cover any shifts in the absence of other front desk staff. Which could be due to unscheduled absence or staffing vacancies

• Manages scheduled appointments by checking in patients and alerting staff to patient presence 

• Directs walk-in patients to appropriate staff

• Collects relevant patient information and maintains HIPAA compliance

• Maintains workflow by studying methods; implementing cost reductions; and managing reporting procedures

• Manages all incoming telephone calls and represents the agency as a first point of contact with a pleasant and professional demeanor.  Routes calls, messages, and deliveries to appropriate staff in a timely fashion

• Follows systems and procedures by adhering to operating practices, record-keeping systems, forms control, and budgetary requirements

• Manages co-pay and self-pay amounts for patient visits, including documenting amounts received, and alerting patients to outstanding balances

• Receives clinical alerts and ensures adherence to patient restrictions, including toxicology screens and appointments with clinical staff

• Evaluates functionality of equipment on an ongoing basis and alerts appropriate staff to needs for repairs, maintenance, and inventories

• Assists with management of patient documentation, including managing the availability of charts between care providers on the day of intake and ensuring UA and BAC records are retained and available for care providers

• Follows production, productivity, quality, and customer-service standards; resolving operational problems; identifying work process improvements

• Meets cost standards by implementing cost-saving actions.  Evaluates condition and availability of office supplies, medical supplies, and equipment and communicates needs to appropriate staff

• Manages the waiting area milieu by observing safety and well-being of patients and visitors. Alerts security and clinical staff to situations requiring intervention. 

• Maintain cleanliness and order of front desk and waiting room areas

• Other duties as assigned

Qualifications

• Three plus years’ experience in a medical office setting, hospital, or similar patient customer service environment.  Five plus years, preferred
• Requires a working knowledge of medical insurance plans, billing, regulations
• Must have a strong knowledge of and advanced experience with Microsoft Office products with an ability to become familiar with firm-specific programs and software
• Excellent verbal and written communication, professional telephone manners, interviewing and interpersonal skills to interact with patients, families, members of the health care team and external agencies
• Ability to multi-task and adapt to changing priorities
• Ability to act with integrity, professionalism, and confidentiality
• A high degree of personal motivation and drive to achieve personal and professional goals

We Offer:

• Competitive Compensation
• Full Benefits: Medical/Dental/Vision
• Life Insurance
• 401K
• Tuition Reimbursement
• Paid Professional Development Time
• Student Loan Repayment Program
• Paid Vacation Time
• And More!

The base pay for this position generally ranges between $17 to $21 an hour. Factors, such as but not limited to, geographical location, relevant experience, licensure, education, and skill level may impact the pay for this position.

Kolmac Integrated Behavioral Health has been a leader in Outpatient Treatment since 1973. Patient care is at the heart of what we do. Kolmac Outpatient Recovery and Concerted Care Group (CCG) have merged to provide addiction treatment and behavioral health treatment services for individuals, families, couples, and groups. We serve communities across Maryland, DC, Virginia, Delaware, and Pennsylvania. We are still growing!

Salary : $17 - $21