Concierge Practice Clinical Director

Clinical Director – Concierge Medicine of Cincinnati

Location: Mariemont, Ohio (with flexibility to Kenwood & Mason offices)
Employment Type: Full-Time
Reports To: Chief Operating Officer

About Us

Concierge Medicine of Cincinnati is a premier concierge medicine specializing in internal medicine, gynecology, women's health, and endocrinology. Established in 2016, our boutique medical practice delivers the highest quality, comprehensive, and personalized care for both men and women.

Position Overview

We are seeking a Clinical Director to oversee daily clinical and administrative operations, ensuring smooth practice management while maintaining our high standards of patient care. This leadership role requires a dynamic professional who can effectively manage staff, optimize workflows, and step in as needed to support clinical and front desk duties.

Key Responsibilities

Clinical & Administrative Leadership

· Manage and oversee clinical and administrative staff, ensuring smooth daily operations.

• Create and maintain clinical schedules, optimizing provider and staff efficiency.
• Develop and enforce policies and procedures to maintain high-quality patient care and regulatory compliance.
• Serve as the primary point of contact for clinical and administrative concerns, troubleshooting issues as they arise.
• Serve as the primary point of contact for master accounts (Epic Care Links, Labcorp, CovermyMeds…etc.)
• Serve as primary liaison for all industry and pharma reps (products, testing, services)

Staffing, Training & Development

• Recruit, onboard, and train new employees, ensuring alignment with practice values and protocols.
• Conduct performance evaluations and provide ongoing coaching and mentorship.
• Foster a positive and collaborative work environment, promoting professional growth and team cohesion.

Patient Care & Operational Support

• Step in to perform Medical Assistant duties as needed, including patient intake, vitals, phlebotomy, and assisting providers with procedures.
• Cover front desk responsibilities when necessary, including scheduling, patient check-in/out, and handling inquiries.
• Ensure excellent patient experience by maintaining a warm, professional, and efficient practice environment.

Compliance & Quality Assurance

• Maintain adherence to all state and federal healthcare regulations, HIPAA, OSHA, and practice policies.
• Oversee inventory management, ensuring proper stock of medical supplies and equipment.
• Monitor and improve workflow efficiencies to enhance patient and provider satisfaction.

Qualifications & Skills

• Required:
• Clinical background (Medical Assistant, LPN, or RN preferred).
• or outpatient setting.
• Strong leadership and team management skills.
• Ability to multitask and step into various roles when needed.
• Excellent organizational and problem-solving skills.
• Proficiency in electronic medical records (EMR) systems and Microsoft suite (Excel, Word, Outlook, PowerPoint).
• Knowledge of HIPAA, OSHA, and other healthcare regulations.
• Strong customer service orientation with a focus on patient experience.
• Preferred:
• Experience in concierge healthcare settings.
• Experience with Athena Health EMR

Compensation & Benefits

• Competitive salary based on experience.
• Retirement benefits (Simple IRA)
• Paid time off and holidays.
• Individual Health Insurance Coverage.
• Branded uniforms.
• Opportunities for professional development.
• A supportive practice environment with a dedicated team.

Job Type: Full-time

Pay: $45,000.00 - $55,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Paid time off

Medical Specialty:

• Primary Care

Schedule:

• 8 hour shift
• Day shift
• No nights
• No weekends

Application Question(s):

• Briefly describe any outpatient management experience you have.
• How familiar are you with the concierge/direct primary care practice model?

Education:

• Associate (Required)

Experience:

• management: 3 years (Required)

Ability to Commute:

• Cincinnati, OH 45227 (Required)

Work Location: In person

Salary : $45,000 - $55,000