Sr. Collateral Manager

Overview

Join the nation’s leader in second-look finance servicing as our Sr. Collateral Manager!

The impact you’ll have at Concora Credit:

As part of the Program Operations team, you will support the creation, approval, and management of all credit card collateral supporting our Co-brand, General Purpose and Private Label credit card programs. You will own and drive large-scale projects involving the communication of key changes to new and existing cardholder account terms, helping our customers Do More with Concora Credit. The individual in this role will be successful if they thrive in a fast-paced environment, are independent thinkers but enjoy leading and collaborating with groups and are constantly seeking to expand their knowledge.

This position is located at our Beaverton, OR office, with a hybrid schedule. We are onsite Monday through Wednesday.

We hire people, not positions. That's because, at Concora Credit, we put people first, including our customers, partners, and Team Members. Concora Credit is guided by a single purpose: to help non-prime customers do more with credit. Today, we have helped millions of customers access credit. Our industry leadership, resilience, and willingness to adapt ensure we can help our partners responsibly say yes to millions more. As a company grounded in entrepreneurship, we're looking to expand our team and are looking for people who foster innovation, strive to make an impact, and want to Do More! We’re an established company with over 20 years of experience, but now we’re taking things to the next level. We're seeking someone who wants to impact the business and play a pivotal role in leading the charge for change.

Responsibilities

As our Sr. Collateral Manager, you will:

• Lead the charge for collateral management across the organization by defining and implementing best practices for document management to optimize efficiency and compliance
• Manage and optimize the system which houses the regulated customer communications and associated workflows
• Define opportunities to better manage and track all collateral, including identifying automation and AI tools that improve efficiency and quality
• Lead and mentor Product Coordinators in the creation and management of various collateral supporting Co-brand, General Purpose and Private Label Credit Card programs
• Leverage your industry knowledge to support the design and implementation of large-scale Change in Terms initiatives
• Act as the primary escalation point beyond the designated Product Coordinators for collateral-specific questions or findings from partners or other internal teams, escalating to Director of Program Operations when necessary
• Stay apprised of what the industry is doing relative to credit card collateral
• Identify training opportunities with internal team members, either within the Collateral Management function or across Program Operations teams to better support internal stakeholders and our account holders
• Report to Enterprise stakeholders regarding wins, issues, and continuous improvement opportunities

These duties must be performed with or without reasonable accommodation.

We know experience comes in many forms and that many skills are transferable. If your experience is close to what we're looking for, consider applying. Diversity has made us the entrepreneurial and innovative company that we are today.

Qualifications

Requirements:

• 5 years of experience in credit or financial services, with an emphasis in management of regulated customer communications, regulatory Terms and Conditions, Cardholder Agreements, Disclosures, and Marketing collateral
• 3 years of experience supporting and developing direct reports
• 3 years of experience with Document Management principles and systems
• A demonstrated history of solving multiple and complex changes to large credit card programs
• A demonstrated understanding of Regulatory Compliance in the credit card and financial services industry preferred
• Project management experience preferred
• Ability to be adaptable and able to work in a fast-paced work environment
• Ability to work collaboratively across departmental functions and leadership levels

What’s In It For You:

• Medical, Dental and Vision insurance for you and your family
• Relax and recharge with Paid Time Off (PTO)
• 6 company-observed paid holidays, plus 3 paid floating holidays
• 401k (after 90 days) plus employer match up to 4%
• Pet Insurance for your furry family members
• Wellness perks including onsite fitness equipment at both locations, EAP, and access to the Headspace App
• We invest in your future through Tuition Reimbursement
• Save on taxes with Flexible Spending Accounts
• Peace of mind with Life and AD&D Insurance
• Protect yourself with company paid Long-Term Disability and voluntary Short-Term Disability

Concora Credit provides equal employment opportunities to all Team Members and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Concora Credit Is an equal opportunity employer (EEO).

Please see the Concora Credit Privacy Policy for more information on how Concora Credit processes your personal information during the recruitment process and, if applicable, based on your location, how you can exercise your privacy rights. If you have questions about this privacy notice or need to contact us in connection with your personal data, including any requests to exercise your legal rights referred to at the end of this notice, please contact caprivacynotice@concoracredit.com.